Account Manager Aviation

Willis Towers Watson; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global consultancy in London seeks a Client Relationship Manager to support aviation accounts and develop ESG-related strategies. Ideal candidates will have effective client engagement skills and a strong understanding of sustainability, alongside Mandarin language proficiency. This role operates in a hybrid model and involves significant client interaction and technical support.

Qualifications

• Experience in a client-facing role preferred but not essential.
• Provide excellent client service.
• Confident user of MS Word, Excel, and PowerPoint.

Responsibilities

• Support the ESG Lead with sustainability-focused risk insights.
• Assist in developing ESG-related insurance strategies.
• Conduct research on emerging sustainability risks.

Skills

Client engagement

Communication

Organizational skills

Mandarin language capability

Understanding of sustainability

Education

ACII qualification or studying towards

Tools

MS Word

Excel

PowerPoint

Job description

Based in London, an exciting opportunity has become available for an individual to join our Airline Practice as a client relationship manager. The successful incumbent will have responsibility for a portfolio of aviation accounts handling all aspects of clients’ insurance programmes in a timely, technically proficient, accurate and compliant manner. This will include but not be restricted to: new business enquiries; client renewals; client management.

This position is focused on supporting and developing client relationships in Asia, and specifically China, by providing quality technical administrative and service support directly to Clients, Insurers and Account Executives.

The Role

Responsibilities include:

• Support the ESG Lead with delivery of sustainability-focused risk insights, client deliverables, and market presentations across global aviation and aerospace portfolios.
• Assist in the development and communication of ESG-related insurance strategies tailored to airline, airport, and space-sector clients.
• Conduct research on emerging sustainability risks and regulations (e.g. climate risk disclosures, SAF, transition risk), summarising findings into actionable insights for internal and client use (clarity on demand)
• Work closely with the WTW Climate Practice to help introduce their capabilities, analytical tools, and advisory solutions to aviation and space clients—actively supporting cross-sell opportunities into our global book of business.
• Monitor developments in sustainable aviation, net-zero pathways, and ESG reporting trends, keeping the team informed and proactively identifying opportunities for WTW

The Requirements

• Confident in advising clients with the ability to engage and form strong relationships
• Experience in a client-facing role preferrable but not essential, can be in either supporting or managing an assigned client portfolio.
• Provide excellent client service.
• An understanding of client company culture and being able to interact accordingly
• Be able to work in a deadline driven environment.
• Be confident user of MS Word, Excel and PowerPoint.
• Have excellent organisational, PC and communications skills.
• ACII qualified or studying towards is preferred but not essential.
• Knowledge and understanding of green energy and sustainability
• Mandarin language capability is essential

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.