Account Manager, Amazon Business Advisory

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their team. This role offers the chance to engage with retailers, helping them leverage e-commerce opportunities and enhance their business through tailored support. As the face of the company, you will guide sellers through their journey, ensuring they achieve competitive pricing and a broad product selection. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a passion for e-commerce. Join a forward-thinking organization that values innovation and customer focus, and make a significant impact in the retail landscape.

Qualifications

• 3+ years of experience in account management is essential.
• Strong analytical and communication skills are required.

Responsibilities

• Engage brand owners and sellers to deliver Amazon's offerings.
• Identify and support sellers to enhance their performance.

Skills

Account Management

Analytical Skills

Communication Skills

Customer Focus

E-commerce Knowledge

Metrics-driven Management

Entrepreneurial Drive

Education

Bachelor's Degree

MBA

Job description

Account Manager, Amazon Business Advisory

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you.

Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See ABA program details & product details in India.

As an Account Manager with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon’s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging brand owners and sellers at all points of their life cycle. You will have to identify and handhold sellers to deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform.

Role and Responsibilities:

1. Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences.
2. Help understand the seller base and industry verticals of sellers managed for various Amazon services using local knowledge.
3. Identify valuable sellers and selection for Amazon services.
4. Handhold sellers with valuable selection and establish long-term partnerships and help them become self-reliant through basic training.
5. Track and monitor performance and sales of key partners to manage their performance.

Prior Experience and skills:

1. 3+ years of experience in account management
2. Bachelor's degree required, MBA is preferred
3. Passion for e-commerce is required.
4. Experience in an analytical, results-oriented environment with external customer interaction.
5. Proven ability to manage the business “by the numbers”. Must be metrics-driven.
6. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
7. Experience working with SME retailers is an advantage.
8. Experience with e-commerce, retail, advertising, or media would be an advantage.
9. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.
10. Experience selling nascent (embryonic/start-up) products/services into new markets is desired.
11. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
12. Ability to speak the local language is desirable.

Personal attributes and competencies:

1. Demonstrated intense customer focus.
2. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
3. Takes initiative. Doesn't wait to be asked. Plans efficiently.
4. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.
5. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.
6. Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
7. Disciplined in executing repeatable operational processes.
8. Has sound judgment and ability to solve issues on the spot.
9. Makes good decisions when analysis of data is not sufficient to reach a conclusion.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

- 2+ years of sales experience

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