Account Manager/Administrator - Insurer/Broker Relationships

Account Manager/Administrator - Insurer/Broker Relationships

We are seeking a talented individual to join our Marsh Portfolio Solutions team at Marsh. This role will be based in Norwich or Birmingham. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh Portfolio Solutions (MPS) is a dynamic client-centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh business practices. MPS comprises 120 dedicated professionals who provide a range of intermediary services to insurer clients including sophisticated management information and innovative placement structures.

We are seeking an Account Manager to join MPS in a role that will take you in a different direction in comparison to a more “traditional” broking role in insurance. Working alongside the Fast Track Delegated Authority Underwriting team, you will be responsible for managing the relationships with the Insurers, working with UK and global business practices as well as the Mumbai Fast Track team.

What can you expect?

• Placement of Fast Track eligible risks.
• Day-to-day management of the relationships with the brokers and facility insurers, and the Mumbai Fast Track team.
• To execute the due diligence and external audit processes for delegated authority relationships, ensuring adherence to risk and compliance frameworks.
• Tracking and achieving all KPIs and SLAs for the contractual obligations.

We will rely on you to:

• Serve as the first point of contact for day-to-day communications with brokers and designated clients (facility insurers), following up on correspondence.
• Work to strengthen and grow account relationships between MPS and the insurers.
• Provide training on processes and the DUA for Marsh broker colleagues.
• Address escalated issues and concerns in a timely and effective manner, helping manage expectations, mitigate relationship risks, and apply judgment as to when to escalate major issues to senior level colleagues ensuring compliance.
• Develop strong relationships with professional internal and external counterparts.
• Develop an understanding of client businesses by conducting research and may provide research on industry or other analysis.
• Support colleagues by managing day-to-day aspects for designated accounts.
• Mitigate account concerns or issues encountered, addressing problems in a timely manner and applying judgment as to when and what to escalate up to senior level colleagues.
• Strong placement and process discipline – ensuring end-to-end tasks are completed in a timely manner.

What you need to have:

• We are looking either for a grad/entry level candidate or an experienced insurance professional.
• Ability to build relationships internally with peers within other departments is essential.
• Excellent communication and interpersonal skills.
• Highly organized and methodical in approach.
• Ability to work under pressure, often to tight deadlines.
• Detail focused.

What makes you stand out:

• Interest in Underwriting/Broking as a subject or as a previous track record ideally.
• Interest in London market as a subject or as a previous track record ideally.
• Good Excel and communication skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.