Account Manager / Administrator

Huntress - Maidstone; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Account Manager / Administrator based in Ashford, UK. This role offers a salary of £13.29 per hour, increasing after 6 months. Responsibilities include coordinating engineers, managing customer queries, processing service requests, and providing excellent customer service. Ideal candidates will have strong communication skills and prior administration or customer service experience. Immediate consideration for applicants with the right to work in the UK.

Qualifications

• Administration experience preferred.
• Experience in customer service and CRM management is beneficial.

Responsibilities

• Schedule and coordinate engineers for service checks and customer appointments.
• Book and plan works for customers, acting as the main point of contact for queries.
• Process service requests and assist with new installations.
• Handle customer claims and payments, ensuring timely processing.
• Manage inbound CRM queries with professional responses.
• Support general administration, including document management.
• Assist with timesheet processing and maintain financial records.
• Process manual payments and maintain organized documentation.
• Provide excellent customer service throughout.

Skills

Great communication skills

Ability to manage a workload

Confidence to take phone calls

Willingness to learn

Job description

Overview

Account Manager / Administrator position based in Ashford. £13.29 per hour (£25,638). After 6 months, salary increases to £14.04 per hour (£27,087).

We are currently seeking an Account Manager / Administrator to join our client based in Ashford. This is a great opportunity for someone with Administration experience.

Responsibilities

• Schedule and coordinate engineers for service checks and customer appointments.
• Book and plan works for customers, acting as the main point of contact for queries and updates.
• Process service requests and assist customers with new connections or installations.
• Handle customer claims and payments, ensuring timely and accurate processing.
• Manage inbound CRM queries, delivering prompt and professional responses.
• Support general administration including document management, data entry, and compliance tracking.
• Assist with timesheet processing and maintain accurate payroll and financial records.
• Process manual payments and maintain clear, organised financial documentation.
• Provide excellent customer service, ensuring a smooth and positive experience throughout.

The ideal candidate

• Confident to take phone calls
• Willingness to learn
• Great communication skills
• Ability to manage a workload

Please apply now for immediate consideration!

Compliance and statements

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK