Account Manager / Administrator

Huntress; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Ashford is seeking an experienced Account Manager to coordinate engineers and manage customer queries. This role demands excellent communication skills, the ability to manage workloads, and a commitment to providing outstanding customer service. The position offers a competitive hourly rate and the chance for growth after six months.

Responsibilities

• Schedule and coordinate engineers for service checks.
• Book and plan works for customers, acting as the main point of contact.
• Process service requests and assist customers with new connections.
• Handle customer claims and payments, ensuring timely processing.
• Manage inbound CRM queries, delivering prompt responses.
• Support general administration including document management.
• Assist with timesheet processing for accurate payroll.
• Process manual payments and maintain financial documentation.
• Provide excellent customer service throughout.

Skills

Great communication skills

Ability to manage a workload

Confident to take phone calls

Willingness to learn

Job description

Account Manager - Ashford

£13.29 per hour (£25,638) After 6 months it would increase to £14.04 per hour (£27,087)

We are currently seeking an Account Manager / Administrator to join our client based in Ashford. This is a great opportunity for someone with Administration experience.

Key Responsibilities

• Schedule and coordinate engineers for service checks and customer appointments.
• Book and plan works for customers, acting as the main point of contact for queries and updates.
• Process service requests and assist customers with new connections or installations.
• Handle customer claims and payments, ensuring timely and accurate processing.
• Manage inbound CRM queries, delivering prompt and professional responses.
• Support general administration including document management, data entry, and compliance tracking.
• Assist with timesheet processing and maintain accurate payroll and financial records.
• Process manual payments and maintain clear, organised financial documentation.
• Provide excellent customer service, ensuring a smooth and positive experience throughout.

The ideal candidate:

• Confident to take phone calls
• Willingness to learn
• Great communication skills
• Ability to manage a workload

Please apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.