Account Manager (6 Months FTC)

That Lot; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading creative agency in London is seeking an enthusiastic Account Manager to oversee client projects and collaborate with various teams. The ideal candidate will possess exceptional communication skills and a profound understanding of social media marketing, driving strategies to deliver outstanding results. Join our dynamic team where creativity meets client services, and be part of a thriving environment that prizes innovation, teamwork, and excellence.

Benefits

25 days holiday + 2 extra days at Christmas + 2 volunteering days

Flexible working with 2 in-office days

Employee wellbeing perks including mental health support

Discounted gym membership

Cycle to work scheme

Company parties in summer and winter

Access to health insurance

Qualifications

• Experience in agency or client-side roles in social, digital, marketing, or advertising.
• Ability to manage multiple projects in a fast-paced environment.
• Strong presentation skills for client reporting.

Responsibilities

• Manage day-to-day client relationships across multiple campaigns.
• Oversee project budgets, timelines, and deliverables.
• Conduct performance analysis and prepare reports for clients.

Skills

Client management

Project management

Communication skills

Social media metrics understanding

Negotiation skills

Organizational skills

Tools

Microsoft Office Suite

Google Suite

Job description

Through our work with clients including... [deep breath] Adobe, Prime Video, Spotify, YouTube, Microsoft, Kellogg’s, HSBC, John Lewis, Have I Got News For You, Motorway, Channel 4 and Amazon Alexa, we add value, not noise.

We put creativity at the heart of everything we do. From social strategy, social creative, social production, social amplification and social effectiveness, we deliver expertise and cultural relevance. On social.

Still reading? Great. It’s only been three short paragraphs. And we’d love to hear about you...

The Role.

As an Account Manager, you’ll play an integral role in delivering fantastic work for our clients. You’ll have an excellent understanding of the social media landscape and how it fits into integrated marketing campaigns. You’ll be comfortable liaising closely with clients and stakeholders at a mid and senior level, and work collaboratively with our creative, design and production teams to effectively manage projects through from briefing to asset delivery.

The Team.

This role will sit within our Client Services (CX) team, alongside account directors and account executives. The team works in close partnership with strategy, influencer, creative, design and production. We are an entrepreneurial bunch, always ready to roll up our sleeves and help each other.

Your responsibilities.

Client management: Working with clients at a mid and senior level, you’ll be responsible for the day-to-day client liaison across a variety of always on retainers and campaigns. Well versed in the art of managing expectations and constructively pushing back when needed, you’ll also have fantastic communication skills and feel comfortable presenting. As part of your day-to-day, you will also be expected to proactively keep up to date with industry news and share with our teams and clients as relevant.

Project management: You’ll be comfortable with the often fast-paced, plate-spinning nature of agency life, overseeing the daily always-on output of the account by developing budgets, timelines and SOWs. You’ll also be confident at distilling client briefs or business problems by translating them into marketing, communication or social objectives. You’ll be adept at working closely with the creative & production teams to ensure work remains on track, on brief and is delivered on time. You’ll also have a sound understanding of paid media, offering support and recommendations to the creative, client and paid teams where necessary. You’ll be an incredibly organised and process driven individual, with enough initiative to take a project by the horns and own it from start to finish.

Quality control: You’ll be one of the brand guardians of your account, preventing any work that isn’t up to scratch or on-brand from leaving the building (or home office!).

Commercial: You’ll have a strong understanding of managing campaign and production budgets and be able to identify opportunities for upselling in the event of underspend.

Reporting: You’ll have experience pulling monthly or quarterly reports for your clients, analysing performance data across Meta, TikTok, X and YouTube, and be comfortable presenting that data back to clients alongside learnings and content optimisation recommendations.

Team support : You’ll have some experience managing junior team members with the ability to oversee workload, provide direction and delegate tasks. As well as manage upwards to senior management where necessary.

Some specific skills you’ll need.

• Proven track record either at an agency or client-side working in social, digital, marketing or advertising
• Experience working in a fast-paced environment, managing multiple projects, workstreams and teams at once
• An ability to diplomatically negotiate tricky deadlines and client requests, to deliver work on time and to the highest possible standard
• Business sense, commercial acumen and the ability to work to budgets and tight deadlines
• A good understanding of social media metrics, in order to translate into client friendly reports with key insights and takeouts
• Understanding of design and video production, including small to medium-sized shoots
• To have a genuine passion and natural enthusiasm for social and creative
• To be dedicated, hard-working and tenacious
• To be highly organised and remain calm under pressure
• To be a self-starter who takes initiative and is not afraid to roll your sleeves up and get your hands dirty if something needs doing
• A good creative eye and attention to detail and a hunger to contribute to the creative process
• Proficiency in the Microsoft Office and Google suites, particularly PowerPoint, Excel, Outlook, as well as Google sheets, slides and docs.
• Experience in conducting social media analysis and pulling together results/reports
• Strong and confident communication skills, both written and verbal

Extra Awesome:

• A good sense of humour.
• Being able to demonstrate a passion for social media, creative work and the industry as a whole
• A good understanding of the paid social landscape
• Experience pitching or onboarding new clients

Perks of the job.

We also offer several perks, including the following:

• 25 days holiday + 2 extra days at Christmas + 2 annual days for volunteering
• Flexible working, with 2 in-office days expected
• Employee wellbeing perks including things like; EAP mental health support, free membership to both Headspace meditation and Perkbox
• Discounted gym membership
• Cycle to work scheme
• Summer and Christmas company parties
• Access to health insurance

Diversity & Inclusion
That Lot is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [e-mail] . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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