Account Manager - 12month FTC

JR United Kingdom; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Account Manager for a 12-month maternity cover role in Watford. This position involves overseeing staffing across multiple sites, with a focus on client satisfaction and employee management. Ideal candidates will have experience in retail or hospitality management, strong communication skills, and a passion for service excellence. You'll enjoy competitive benefits including generous holiday leave and a supportive team culture.

Benefits

25 days annual leave

Birthdays off

Bank holidays

Season ticket loan

Gym membership contributions

Regular social events

Supportive team culture

Qualifications

• Experience in multi-site management, preferably in retail or hospitality.
• Knowledge of HR processes and Health & Safety is advantageous.

Responsibilities

• Manage staffing at multiple high-end residential properties.
• Lead recruitment, training, and employee relations to ensure client satisfaction.
• Conduct regular site visits and manage rotas.

Skills

People Management

Client Relationship Management

Organizational Skills

Communication

Service Excellence

Job description

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Account Manager - 12month FTC, Watford, Hertfordshire

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: High Holborn, London (with regular travel across London)

We’re seeking a talented Account Manager to join our Dual Management team at Abbatt, covering a 12-month maternity leave.

This role is ideal for someone with Area Manager experience in retail or hospitality, especially if you are experienced in managing multiple sites, leading teams with energy and empathy, and providing excellent service to clients and internal teams.

About the Role

As part of our outsourced staffing solution for property managers, you will oversee on-site staff across multiple residential buildings in London. Your responsibilities include recruitment, onboarding, support, employee relations, and ensuring client satisfaction.

You will be based in High Holborn but will regularly visit sites to support staff and meet clients. The role combines HR, operations, account management, and client services.

What You’ll Be Doing

• Managing staffing at high-end residential properties
• Conducting regular site visits to support staff and maintain morale
• Leading recruitment, inductions, training, and appraisals
• Handling employee relations and retention strategies (with HR support)
• Performing Health & Safety checks and ensuring compliance

Client Relationship Management

• Serving as the main contact for your client portfolio
• Attending service review meetings and preparing performance reports
• Resolving service issues promptly and implementing improvements

Operational & Project Support

• Implementing and managing new staffing contracts
• Managing rotas to ensure site coverage, especially during peak times
• Collaborating with recruitment teams to source talent
• Supporting temporary staffing needs
• Assisting with payroll and invoicing

Business Development & Representation

• Representing Abbatt Dual Management at networking and client events
• Promoting our services to new and existing contacts

What We’re Looking For

• Previous multi-site people management experience, preferably in retail or hospitality
• A natural relationship-builder with a passion for service excellence
• Ability to work independently and manage your schedule
• Some knowledge of HR processes, employee relations, or Health & Safety (training provided)
• Organized, confident, and a strong communicator
• Knowledge of scheduling or HR software is a plus

What You’ll Get in Return

• 25 days annual leave + birthdays off + bank holidays
• Season ticket loan
• Gym membership contributions
• Regular social events and team activities
• A supportive team culture

Interested?

If you are a people-centric leader eager to make an impact in a dynamic role, we want to hear from you. This is a maternity cover role lasting 12 months, with potential for permanent opportunities. Salary is negotiable.