Account Manager - 12month FTC

JR United Kingdom; Wakefield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the facilities management sector is seeking an Account Manager for a maternity cover role based in Wakefield, England. Ideal candidates will have experience managing multiple sites, particularly in retail or hospitality. This rewarding position involves leading teams, client relationship management, and overseeing operational support, with a focus on service excellence. The role offers a supportive team culture, annual leave, social events, and potential for ongoing opportunities.

Benefits

25 days annual leave

Gym membership contributions

Social events and team drinks

Supportive team culture

Qualifications

• Experience managing multiple sites in retail or hospitality.
• Knowledge of HR, employee relations, or Health & Safety is beneficial but not mandatory.
• Ability to work independently and manage your schedule.

Responsibilities

• Oversee staffing at multiple residential properties.
• Conduct regular site visits to support staff.
• Serve as the main contact for client portfolios.

Skills

People management

Client relationship building

Communication

Organizational skills

Job description

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Account Manager - 12month FTC, Wakefield

Client:

Location:

Wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: High Holborn, London (with regular travel across London)

We’re looking for a talented Account Manager to join our Dual Management team at Abbatt, covering a 12-month maternity leave.

This role is ideal for someone with Area Manager experience in retail or hospitality, especially if you are experienced in managing multiple sites, leading teams with energy and empathy, and providing excellent service to clients and internal teams.

About the Role

As part of our Dual Management division, you’ll manage on-site staff across several residential buildings in London. Your responsibilities include recruitment, onboarding, support, employee relations, and ensuring client satisfaction.

You’ll work from our office in High Holborn but will regularly visit sites to support staff and meet clients. This role combines HR, operations, account management, and client services.

What You’ll Be Doing

Staff & Site Management

• Oversee staffing at multiple residential properties
• Conduct regular site visits to support staff and maintain morale
• Lead recruitment, inductions, training, and appraisals
• Manage employee relations and retention strategies
• Perform Health & Safety checks and ensure compliance

Client Relationship Management

• Serve as the main contact for your client portfolio
• Attend service review meetings and prepare performance reports
• Resolve service issues promptly and implement improvements

Operational & Project Support

• Implement and oversee staffing contracts
• Manage rotas to ensure site coverage, especially during peak times
• Collaborate with internal recruitment teams to source talent
• Support temporary staffing needs
• Assist with Payroll and Invoicing

Business Development & Representation

• Represent Abbatt Dual Management at networking and client events
• Promote our services to new and existing contacts

What We’re Looking For

• Experience managing multiple sites with people management skills, ideally from retail or hospitality backgrounds
• A natural relationship-builder passionate about service excellence
• Ability to work independently and manage your schedule
• Some knowledge of HR, employee relations, or Health & Safety (training provided)
• Organized, confident, and an effective communicator
• Familiarity with scheduling or HR software is a plus

What You’ll Get in Return

• 25 days annual leave plus birthdays off and bank holidays
• Season ticket loan
• Gym membership contributions
• Social events, team drinks, and company parties
• Supportive team culture

Interested?

If you are a people-focused leader looking for a rewarding, fast-paced role, we’d love to hear from you. This is a maternity cover role for 12 months, with potential for permanent opportunities. Salary is negotiable.