Account Manager - 12month FTC

JR United Kingdom; Swindon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company is seeking an Account Manager for a 12-month maternity cover, managing multiple sites in London. Ideal candidates will have Area Manager experience in retail or hospitality, overseeing on-site staff and ensuring client satisfaction. The role includes a mix of HR, operations, account management, and client services, with a supportive team culture and various perks.

Benefits

25 days annual leave + birthdays off + bank holidays

Season ticket loan

Gym membership contributions

Social events, team drinks, and parties

Supportive team culture

Qualifications

• Experience managing multiple sites, preferably in retail or hospitality.
• A relationship-builder passionate about service excellence.
• Some knowledge of HR, employee relations, or Health & Safety (training provided).

Responsibilities

• Oversee staffing at high-end residential properties.
• Lead recruitment, inductions, training, and appraisals.
• Serve as the main contact for your client portfolio.

Skills

Management

Client Relationship Building

Communication

Organizational Skills

Tools

HR Software

Job description

Social network you want to login/join with:

Account Manager - 12month FTC, Swindon, Wiltshire

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Location: High Holborn, London (with regular travel across London)

We’re looking for a fantastic Account Manager to join our Dual Management team at Abbatt, covering a 12-month maternity leave.

This role is ideal for someone with Area Manager experience in retail or hospitality, especially if experienced in managing multiple sites, leading teams with energy and empathy, and providing excellent service to clients and internal teams.

About the Role

As part of our Dual Management division, you’ll manage on-site staff across multiple residential buildings in London, including recruitment, onboarding, support, employee relations, and client satisfaction.

You’ll work from our High Holborn office and regularly visit sites to support teams and meet clients. This role combines HR, operations, account management, and client services.

What You’ll Be Doing

Staff & Site Management

• Oversee staffing at high-end residential properties
• Conduct regular site visits to support staff and maintain morale
• Lead recruitment, inductions, training, and appraisals
• Manage employee relations and retention strategies
• Perform Health & Safety checks and ensure compliance

Client Relationship Management

• Serve as the main contact for your client portfolio
• Attend service review meetings and produce performance reports
• Resolve service issues and implement improvements

Operational & Project Support

• Implement and manage staffing contracts
• Manage rotas and ensure site coverage, especially during peak times
• Collaborate with recruitment teams to source talent
• Support temporary staffing needs
• Assist with payroll and invoicing

Business Development & Representation

• Represent Abbatt at networking and client events
• Promote our Dual Management services

What We’re Looking For

• Experience managing multiple sites, preferably in retail or hospitality
• A relationship-builder passionate about service excellence
• Ability to work independently and manage your schedule
• Some knowledge of HR, employee relations, or Health & Safety (training provided)
• Organized, confident, and a strong communicator
• Familiarity with scheduling or HR software is a plus

What You’ll Get in Return

• 25 days annual leave + birthdays off + bank holidays
• Season ticket loan
• Gym membership contributions
• Social events, team drinks, and parties
• Supportive team culture

If you’re a people-centric leader eager to make an impact in a fast-paced environment, we’d love to hear from you. This is a maternity cover role for 12 months, with potential for permanent opportunities. Salary is negotiable.