Account Manager - 12month FTC

JR United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the staffing industry seeks an experienced Account Manager for a 12-month maternity cover position. The role involves overseeing staffing for residential properties in London, ensuring high client satisfaction, and managing recruitment and employee relations. Ideal candidates will have experience in retail or hospitality management, strong interpersonal skills, and a proactive approach to client service.

Benefits

25 days annual leave + birthdays off

Season ticket loan

Gym membership contributions

Social events and team drinks

Supportive team culture

Qualifications

• Experience in retail or hospitality management, especially across multiple sites.
• Knowledge of HR processes and Health & Safety is ideal.
• Ability to work independently and manage schedules.

Responsibilities

• Oversee staffing at multiple residential properties.
• Conduct site visits to support staff and maintain morale.
• Serve as the primary contact for your client portfolio.

Skills

Relationship-building

Service orientation

Communication

Organization

Job description

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Account Manager - 12month FTC, Stoke-on-Trent

Client:

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: High Holborn, London (with regular travel across London)

We’re looking for a talented Account Manager to join our Dual Management team at Abbatt, covering a 12-month maternity leave.

This role is ideal for someone with Area Manager experience in retail or hospitality, especially if you’re experienced in managing multiple sites, leading teams with energy and empathy, and providing excellent service to clients and internal teams.

About the Role

As part of our outsourced staffing division, you’ll manage on-site staff across various residential buildings in London, including recruitment, onboarding, support, employee relations, and client satisfaction.

You’ll be based in High Holborn but will visit sites regularly to support staff and meet clients. This role combines HR, operations, account management, and client services.

Key Responsibilities:

• Oversee staffing at multiple residential properties
• Conduct site visits to support staff and maintain morale
• Lead recruitment, training, and appraisals
• Handle employee relations and retention strategies
• Ensure Health & Safety compliance

Client Relationship Management:

• Serve as the primary contact for your client portfolio
• Attend review meetings and prepare performance reports
• Resolve service issues promptly and implement improvements

Operational & Project Support:

• Manage staffing contracts and rotas
• Collaborate with recruitment teams to source talent
• Support temporary staffing needs and assist with payroll and invoicing

Business Development & Representation:

• Represent Abbatt at networking and client events
• Promote our services to new and existing contacts

Candidate Requirements:

• Experience managing multiple sites, preferably in retail or hospitality
• Strong relationship-building skills and service orientation
• Ability to work independently and manage schedules
• Knowledge of HR processes and Health & Safety is a plus
• Organized, confident, and effective communicator
• Familiarity with scheduling or HR software is beneficial

Benefits:

• 25 days annual leave + birthdays off + bank holidays
• Season ticket loan
• Gym membership contributions
• Social events, team drinks, and parties
• Supportive team culture

Interested?

If you’re a people-focused leader eager to make an impact in a dynamic role, we’d love to hear from you. This maternity cover is expected to last 12 months, with potential for permanent opportunities. Salary is negotiable.