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Account Manager (12 month Fixed Term Contract)

allpay

Hereford

On-site

GBP 30,000 - 50,000

Full time

30+ days ago

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Join a forward-thinking Fintech company as an Account Manager, where you will play a crucial role in driving client growth and satisfaction. This dynamic position involves managing a substantial client portfolio, crafting strategies for retention, and collaborating with cross-functional teams to ensure exceptional service delivery. With a focus on data-driven insights and customer engagement, you'll help shape the future of client relationships. The company values its employees, offering a competitive benefits package, including private healthcare and opportunities for professional development. If you're ready to make an impact in a fast-paced environment, this role is for you.

Defined Contribution Pension Scheme

Income Protection

Life Assurance

Private Healthcare

Onsite Gym

Learning and Development Opportunities

Proven track record in client development and account management.
Strong analytical skills to inform business decisions.

Oversee client portfolio and devise strategies for growth.
Collaborate with marketing for engaging customer campaigns.

Client Development

Account Management

Interpersonal Skills

Analytical Skills

Communication Skills

Project Management

CRM Systems

Customer Analytics Tools

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About The Role

allpay Limited is a leading UK Fintech company, dedicated to delivering exceptional products and services to our clients. We are seeking a highly skilled and motivated Account Manager to join our team on a fixed term basis.

Within this role you will be:

Responsible for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support.
Identify and capitalize on opportunities for business expansion within existing client accounts.
Collaborate with the marketing team to craft engaging campaigns that foster customer engagement and retention.
Analyse customer data to uncover valuable insights driving informed business decisions.
Provide regular updates on customer activity, trends, and feedback to senior management.
Liaise with cross-functional teams to ensure alignment with customer needs and service delivery.
Manage client expectations and uphold company commitments to ensure client satisfaction.

About You

To be successful in this role you will need to:

Demonstrate a proven track record in client development and account management, fostering growth.
Show initiative as a self-starter, taking ownership to deliver results.
Combine strong interpersonal and communication skills with demonstrating integrity in all interactions to effectively engage and collaborate.
Apply excellent analytical skills to navigate challenges and inform decisions.
Be agile enough to manage multiple projects in a fast-paced environment.
Have excellent attention to detail and accuracy.
Be curious and stay updated on industry trends to identify opportunities.
Experience with CRM systems and customer analytics tools.

About Us

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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