Account Manager

Enmase Group; York and North Yorkshire; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading UK training provider in York is seeking an Account Manager to manage customer training and support account growth. Ideal candidates will have a background in sales or account management, with excellent communication and interpersonal skills. This role offers a competitive salary up to £31,000 plus bonuses, a pension, and career progression opportunities.

Benefits

Team bonus

9% pension

25 days holiday plus bank holidays

Health package

Qualifications

• Experience in sales and/or account management is preferred.
• Ability to think on your feet and consult on clients' needs.
• Be a strong team player with the initiative to work independently.

Responsibilities

• Manage customer training deployment from needs analysis to delivery.
• Make outbound calls into existing accounts and speak to decision makers.
• Anticipate future training needs based on customer feedback.

Skills

Sales experience

Account management skills

Interpersonal skills

Excellent communication skills

Client relations building

Strong prospecting skills

Job description

An Account Manager or Sales Executive in York is wanted by a continuously rapidly expanding successful training business that operates across various markets and sectors. This Account Manager position is suited for either someone who is new to sales or someone already working in a similar sales or account management position. If you are looking to get into sales and account management this will provide you with the support and training to be successful as long as you bring with you the right attitude and ability and desire to be successful. The position will see you making warm calls into existing and some dormant accounts for the business looking to expand on previous sales of training courses and developing the accounts further. It will see you working closely with the Business Development Manager on a day to day basis helping the organisation achieve its targets whilst also developing your career along the way within a business that prides itself on its internal and external development of individuals the promotion of them.

Key Responsibilities

• Manage customer training deployment from needs analysis to delivery and post-training evaluation.
• Responsible for making professional outbound calls into existing accounts and speaking to decision makers that can place orders for training.
• Anticipate future training needs based on customer feedback and evaluations.
• Answer incoming sales calls and be responsible for dealing with training enquiries and provide accurate and correct information.
• Work closely with our in-house marketing team to promote creditable email campaigns and follow up on all responses.
• Update our CRM database with all client information ensuring that contact and company details are correct and up to date.
• Reply to customer emails and calls in a timely and professional manner.
• Attend exhibitions throughout the country as well as attending client meetings with colleagues.

Preferred Ideal Experience & Skills Required

The successful candidate will demonstrate the following:

• Experience in sales and / or account management.
• Can clearly demonstrate strong client account management & interpersonal skills.
• Excellent communication skills along with a clear and confident telephone manner.
• Professional approach as working and representing professionals in the market place.
• Ability to build strong rapport quickly.
• Exposure within or selling into of M&E clients, Universities NHS, Councils and similar client bases would be ideal but not essential.
• Ability to think on your feet.
• Demonstrate the ability to consult and understand your clients needs and match accordingly.
• Identify revenue opportunities across your market sectors.
• Strong prospecting skills and the ability to build customer relationships through consultative selling, allowing us to build long term business relationships.
• Be a strong team player but with the ability to work on your own initiative.

What’s on Offer

This is a long-term opportunity working for a respected UK training provider, supporting professional learners and career changers. The role offers competitive pay, good benefits, career progression through the company as opportunities arise.

Salary

up to 31,000 Base salary + Team bonus, 9% pension, 25 days hols + bank holidays & Health package.

Location

York.

Company

The organisation is a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing.

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.