Account Manager

TN United Kingdom; Worthing; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player in IT and Telecoms is looking for a dynamic Account Manager to enhance client relationships and drive business growth. This role involves managing a portfolio of 100–200 accounts, ensuring exceptional service, and identifying opportunities for upselling and cross-selling. With a competitive salary and commission structure, this position offers the chance to thrive in a supportive environment while achieving personal and professional growth. If you're passionate about customer success and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Valid driver’s license and residence within 45 minutes of Worthing/Lancing.
• Experience in account management and customer service.

Responsibilities

• Manage 100–200 accounts, ensuring high-quality service.
• Generate new business from lapsed clients and warm leads.
• Achieve KPIs related to upselling and revenue.

Skills

Customer Relationship Management

Business Development

Sales Skills

Account Management

Job description

Job Opportunity: Account Manager

Salary: £23k - £25k (negotiable based on experience) + commission – realistic £50k OTE.

Location: Based in-office / Out in the field / Home-based.

Reporting To: Managing Director

Requirements: Valid driver’s license and residence within 45 minutes of Worthing/Lancing.

A long-established West Sussex IT and Telecoms company is seeking a relationship- and customer-focused Account Manager to join their team. They are a successful SME providing Telephone Systems, Line & Call Services, eBusiness, Broadband, Mobile, and Networking services to SMEs in their territory.

This role involves managing 100–200 accounts in the South of the country, ensuring high-quality service and support.

1. Responsibilities include:
2. Business development within existing accounts, ensuring excellent customer service, renewals, and acting as a success manager for client needs.
3. Calling lapsed clients and warm leads from marketing to generate new business and expand your portfolio.
4. Account management—maintaining satisfaction among SME clients using the company's products/services.
5. Upselling and cross-selling—identifying opportunities to increase sales by addressing client needs with the company's offerings.
6. Achieving KPIs related to upselling, client visits, and revenue.
7. Receiving commissions on renewals, new business, upgrades, hardware, software, and inbound leads.

Interview process involves two stages: a phone call and a face-to-face meeting.

If you believe you're a good fit, please submit your CV for a quick callback and more details about the role.