Account Manager

Cognisys; West Yorkshire; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a forward-thinking cybersecurity company as an Account Manager, where you'll play a crucial role in enhancing client relationships and driving growth. This position offers the chance to develop your sales and client management skills while working with cutting-edge cybersecurity solutions. You will be part of a dynamic team that values innovation and collaboration, providing tailored support to clients and ensuring their security needs are met. If you are passionate about customer care and eager to make an impact in the cybersecurity field, this is the perfect opportunity for you!

Benefits

Professional development budget

Employee Share Schemes

Generous commission plan

Employee Wellness Hub

Frequent team social events

22 days holiday rising to 25

Birthday holiday

Referral bonus scheme up to £2,000

Qualifications

• Proven customer service experience with a focus on client needs.
• Strong communication skills for effective client interaction.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Identify upselling and cross-selling opportunities for clients.

Skills

Customer-centric mindset

Sales Acumen

Communication Skills

Problem-solving

Attention to Detail

Teamwork

Tools

CRM tools

Job description

Location: Leeds (office-based - 4 days a week)

Salary: up to £35K (DOE)

Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Account Manager to join our Client Care team during this exciting period of innovation and expansion.

Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world and covers over 30 countries worldwide!

About the Role

Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve.

This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.

As a Client Care Specialist (Account Manager), you’ll work closely with our valued clients to help them access and optimise our cutting-edge cybersecurity solutions. Your role will be pivotal in maintaining strong client relationships, identifying opportunities for growth, and ensuring seamless service.

This position offers the chance to enhance your sales, client management, and cybersecurity skills while contributing to Cognisys’ ongoing success.

Key Responsibilities

1. Build and maintain strong relationships with existing clients.
2. Identify upselling and cross-selling opportunities to enhance clients’ cybersecurity frameworks.
3. Provide tailored product information, demonstrations, and solutions to meet client needs.
4. Assist with contract renewals, ensuring a smooth and efficient process.
5. Act as a bridge between clients and internal teams to address inquiries and provide post-sale support.
6. Track client interactions and sales opportunities using CRM tools.

Requirements

1. Customer-centric mindset - A commitment to providing excellent service and understanding client needs.
2. Sales Acumen - Ability to identify and act on upsell and cross-sell opportunities.
3. Communication Skills - Clear and effective written and verbal communication, with the ability to explain complex information.
4. Problem-solving - An analytical mindset to address client challenges and recommend solutions.
5. Attention to Detail - Accuracy is crucial in managing contracts, renewals, and client interactions.
6. Teamwork - Collaborate effectively with internal teams while independently managing client relationships.

If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.

What We Offer

1. A dynamic and supportive work environment where customer care and innovation drive everything we do.
2. A dedicated budget for your professional development and training in cybersecurity and sales.
3. EMI Employee Share Schemes, providing the opportunity to share in the success of the company.
4. Generous commission plan.
5. Access to an Employee Wellness Hub supported by Kara Connect for health and well-being resources.
6. Frequent team social events and celebrations.
7. 22 days holiday rising to 25, plus a birthday holiday.
8. Referral bonus scheme up to £2,000!

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. If you are driven by a desire to protect and innovate, we’d love to hear from you!

We're not just about the work; we're about our people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – [e-mail]

We welcome applications from candidates from diverse backgrounds and can make reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE