Account Manager

InfoTrack UK; Waterloo; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working after probation

Private health insurance

Income protection

Life assurance

24/7 health advice line

In-house barista

Office snacks and refreshments

Regular team breakfasts and lunches

£100 spot prizes

Work From Anywhere weeks

Referral bonus £2,000

Birthday and work anniversary gifts

Regular social events

Job summary

InfoTrack UK is seeking an Account Manager to nurture relationships with a portfolio of clients and grow accounts through a consultative approach. You’ll be the primary contact, deliver product demonstrations, and drive adoption to maximise revenue.

Hybrid after probation and a competitive earnings opportunity await the right candidate. The role emphasizes long-term client success, collaboration with internal teams, and achieving sales targets while delivering excellent service across the

Qualifications

• 3+ years of experience selling technical SaaS solutions.
• Proven success in Account Management, Customer Success or consultative sales role.
• Track record of meeting or exceeding sales and account management KPIs.
• Experience delivering client training and product demonstrations.
• Excellent communication and relationship-building skills.
• Comfortable analysing customer data to identify opportunities.
• Proactive, accountable and customer-focused approach.

Responsibilities

• Manage a portfolio of existing clients, acting as their primary point of contact.
• Build trusted, long-term relationships that encourage loyalty and retention.
• Identify opportunities to introduce additional InfoTrack products and services.
• Deliver product demonstrations and client training, both online and in person.
• Monitor customer usage and proactively identify opportunities for growth.
• Resolve client issues by working closely with internal teams across the business.
• Support the onboarding and rollout of new clients.
• Achieve and exceed commercial and account management targets through a consultative approach.

Skills

SaaS sales

Account Management

Customer relationships

KPIs

Product demonstrations

Job description

Location: Waterloo (Hybrid after probation)

Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings

Are you someone who enjoys building long-term client relationships?

Enjoy helping customers get the very best from technology while growing your accounts?

We're looking for an Account Manager who enjoys building relationships as much as delivering results. You'll work closely with a portfolio of clients, helping them succeed while growing your accounts through a consultative approach.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in‑class service to people buying and selling homes.

As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across our existing customer base.

What you’ll be doing

• Manage a portfolio of existing clients, acting as their primary point of contact
• Build trusted, long-term relationships that encourage customer loyalty and retention
• Identify opportunities to introduce additional InfoTrack products and services
• Deliver product demonstrations and client training, both online and in person
• Monitor customer usage and proactively identify opportunities for growth
• Resolve client issues by working closely with internal teams across the business
• Support the successful onboarding and rollout of new clients
• Achieve and exceed commercial and account management targets through a consultative approach

What we're looking for

• 3+ years of experience selling technical SaaS solutions
• Proven success in Account Management, Customer Success or a consultative sales role
• A track record of consistently meeting or exceeding sales and account management KPIs
• Experience delivering client training and product demonstrations
• Excellent communication and relationship‑building skills
• Comfortable analysing customer data to identify commercial opportunities
• A proactive, accountable and customer‑focused approach

Desirable (but not essential):

• Experience working within the legal or conveyancing sector

Working Hours

• Your working week will be 37.5 hours per week, typically 9am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once you have passed probation

Salary and Progression

• Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
• You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

• 25 days annual leave, plus bank holidays
• Hybrid working after probation
• Private health insurance, including dental, optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• In‑house barista: enjoy freshly brewed drinks throughout the day
• Office snacks, including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: £100 spot prizes for going above and beyond
• “Work From Anywhere” weeks: work remotely from a location of your choice
• Referral bonus: earn up to £2,000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [e-mail].