Account Manager

Deliverect; Waltham Cross; Hybrid; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Learning budget

Global team

Job summary

Deliverect is seeking an Account Manager to own post-sales relationships, driving retention and growth across a portfolio of customers in the SaaS/food tech space. You will act as the primary contact, build strategic partnerships, and collaborate with Product, Legal, and Finance to implement value-driven solutions.

You will manage high-value accounts with a focus on upsell, cross-sell, and expansion opportunities, contributing to Deliverect's revenue growth while ensuring customer success and

Qualifications

• Fluency in English and Dutch with strong written and verbal communication skills.
• 3-5 years of experience in Account Management or a commercial-focused role in B2B SaaS & Food Tech.
• Expert relationship building and communication skills with empathy and stakeholder engagement.
• Good understanding of SaaS models, subscriptions, and expansion paths (upsell, cross-sell).
• Familiarity with APIs/integrations and using data to read product usage and churn signals.

Responsibilities

• Own the full lifecycle of contract renewals, identify upsell/cross-sell opportunities and drive expansion.
• Build and strengthen deep, long-term partnerships with a portfolio of accounts and conduct QBRs.
• Serve as the main point of contact for customers and coordinate with Product, Legal, and Finance teams.
• Lead strategic customer projects and manage mid-level escalations to ensure timely resolution.
• Segment and prioritize customers to manage day-to-day engagement and account health.

Skills

Fluency in English and Dutch

Account Management

Relationship building

Commercial acumen

Project management

Tools

HubSpot

Salesforce

Job description

Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact:

As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.

This will be a full-time, hybrid role with a flexible work schedule.

What you will do:

• Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
• Strategic Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
• Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
• Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention.
• Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health.

What you will Bring:

• Fluency in English and Dutch with strong written and verbal communication skills is essential.
• 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
• Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
• Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell).
• A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
• Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
• Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools.

Nice to have:

• Fluency in a third language is a plus ( e.g. Italian, German, etc).

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team-Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring youre supported with what matters mostright where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].