Account Manager

TN United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an enthusiastic Account Manager to enhance customer relationships and drive business success. This role involves managing key accounts, understanding customer needs, and delivering tailored solutions that exceed expectations. You will work closely with various departments to ensure seamless service delivery while maintaining a focus on continuous improvement. If you are a results-driven professional with a passion for customer service and a knack for building strong relationships, this opportunity is perfect for you. Join a dynamic team that values innovation and personal growth in a fast-paced environment.

Benefits

Market competitive compensation package

Personal growth and self-development opportunities

Informal atmosphere

Qualifications

• Degree educated in related disciplines like Finance or Marketing.
• Demonstrated experience in Account Management and pricing templates.

Responsibilities

• Act as lead point of contact for all customer account management matters.
• Build trust and long-lasting relationships with customers.

Skills

Account Management

Interpersonal Skills

Customer Focus

Data Analysis

Commercial Awareness

Bilingual (German)

Education

Degree in Finance

Degree in Marketing

Tools

MS Excel

PowerPoint

Job description

Social network you want to login/join with:

DP World are currently recruiting for an Account Manager to support our business and customer based within multiple locations across the UK (predominantly Swindon/Oxfordshire). Are you an enthusiastic and ambitious professional with a commercial account management talent? Then apply today for the role of Operations Account Manager for our Automotive Customer in the Swindon/Oxford area.

About The role

Who you are:

You are an innovative thinker who is able to challenge the status quo and bring new ideas into the open. You think outside the box and you provide all stakeholders with a clear understanding of our goals and objectives by eliminating complexity from ideas/processes and break them down to their simplest elements. Your personality is characterized by being an open, candid and truthful professional. You are always exploring best solutions with integrity and respect for individuals. You are able to think like our customers and provide them with services that match or exceed their business objectives, whilst ensuring DP World are able to deliver the expected financial returns for the contract(s).

You proactively seek solutions and make decisions. Speed is a competitive advantage. You have a passion for NOW without losing sight of future goals. You integrate a culture of continuous improvement in all areas of our business. You pursue excellence and growth in all we do individually and as a member of the Team. You are results-driven and passionate about continuous improvement.

Responsibilities

1. Act as lead point of contact for all customer account management matters;
2. Build trust and long-lasting relationships throughout purchasing, technical and logistic departments of our customer;
3. Understand contract specifications/requirements and follow guidelines as indicated by the DP World customer interface;
4. Fully understand the development, administration and technical aspects of the companies finance program within the Account Management department;
5. Support preparation of pricing, cost estimates and all other commercial related documents as part of the quotation response package together with the Senior Account Manager;
6. Defend pricing to DP World internal staff and customers;
7. Ensure a timely and successful delivery of our solutions according to customer needs and objectives;
8. Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders;
9. Understand market needs and explore opportunities over and above current service portfolio;
10. Support Senior Account Manager in quotation processes and presentations for the existing business and new opportunities;
11. Identify new topics or activities which are not properly covered by existing contracts and agreements. Report them on a weekly basis;
12. Raise Change Request Forms (CRF), push for approval and keep a detailed record of all documents. Report them on a weekly basis;
13. Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews;
14. Monitor important contractual KPIs (Productivity, Downtimes, Sales revenue, and their target fulfilment). Report regularly to Senior Management.

Requirements

1. Degree educated in related disciplines (Finance, Marketing or similar)
2. Demonstrated experience in Account Management including the use of pricing templates, cost databases, and other supporting tools
3. Excellent knowledge of the automotive industry, services and products in the automotive sector, market specific requirements & procedures and a high sense of urgency
4. A good understanding of production and logistics channel processes and their costs
5. Effective interpersonal skills, with proficient oral and written communications across all levels
6. Highly customer focused with ability to build effective relationships with key stakeholders
7. Ability to empathize and understand client viewpoint (read what is on their mind) and requirements and act as their champion within the DP World internal organization
8. Ability to interpret data and derive solid conclusions from analysis.
9. Possess strong IT skills, particularly MS Excel, & PowerPoint.
10. Ability to create structure and organization within a fast-moving environment
11. Sound commercial awareness
12. Able to cope with time pressure and has the flexibility and willingness to see the job through
13. Willingness to travel between locations within Oxford, Swindon and the Midlands
14. Bi-lingual would be highly desirable with German language skills

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.