Account Manager

RPS Group; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

RPS Group is seeking an enthusiastic Account Manager for its Occupational Health team, focusing on customer relationship development and contract management. This role offers remote flexibility with a preference for Midlands-based candidates and requires regular travel. Ideal candidates will have experience in Occupational Health consultancy, strong negotiation skills, and a solution-focused approach to operational excellence.

Benefits

Accredited training provider support

Personal development plan

Transparent career pathway

Diverse and inclusive workplace

Qualifications

• Experience in managing accounts and relationships in an Occupational Health consultancy.
• High level negotiation and influencing skills.
• Experience of producing high quality complex reports.

Responsibilities

• Developing and enhancing customer relationships while ensuring contract delivery.
• Acting as a key link between operations and sales teams.
• Identifying underperforming accounts and implementing interventions.

Skills

Negotiation

Communication

Problem Solving

Account Management

Job description

RPSis seeking an enthusiastic Account Manager to join our dynamic OccupationalHealth team. This role offers the flexibility of remote work with apreference for candidates based in the Midlands area. The role requires regulartravel particularly into Mansfield (main OH office), London and UK wide clientlocations.

RPSOccupational Health is part of an international Consultancy that provides highquality OH services and risk management to organisations from all sectors ofbusiness and the provide sector across the UK. We’re RPS, our projects are all around you. Wedefine,designand manage projects that create shared value to acomplex, urbanising and resource-scarce world. Our people are our success. Weneed people who share our passion regarding quality and solving the problemsthat matter. Here is where you come to build a career and you’ll be supportedevery step of the way.

Whatyou will be doing:

TheAccount Manager will focus on developing and enhancing customer relationshipswhilst ensuring contract delivery within the financial envelope and any agreedkey performance indicators/service level agreements. Your responsibilitiesinclude:
Developing solutions to drive operational excellence within the contracts delivered whilst optimizing speed, quality and cost of delivery.

• Acting as a key link between the operations and sales teams whilst liaising with other key internal and external stakeholders and providing oversight and support to the local clinical delivery teams.
• Providing pro-active management of accounts as identified by the senior team.
• Renew allocated accounts in agreement with the senior team and ensure suitable contract uplift is in place
• Supporting new business opportunities and identify cross-sell opportunities from all accounts
• Identify underperforming accounts and implement interventions where appropriate
• Attend quarterly accounts review meetings and manage actions through to completion

Whowere looking for:

• Experience in managing accounts and relationships in an Occupational Health consultancy role
• High level negotiation and influencing skills
• Experience of producing high quality complex reports
• Experience of direct customer sales
• Understanding of health and safety legislation
• Understanding of clinical governance in relation to service delivery
• Understanding of consent and confidentiality parameters and the GDPR
• Self-motivated and willing to use initiative
• Excellent written and verbal communication skills and a confident manner
• A solution focussed approach especially with regards to resolution of issues

What’s in it for you?
Hereyou’ll find true support and encouragement.We’re an accredited trainingproviderandwe support learning and development foreveryone. A personal development plan and a transparent careerpathway puts you in the driving seat of your career and you’ll be supported asfar as you want to go.

Weencourageand value different ideas, perspectives, and styles of thinking.We need amix of experiences and skills to develop the most innovativeideas.Werespect one another and recognise the potential andcontribution of everyone.You’ll be joining a diverse community and acompany that puts its people first and prioritises their wellbeing.

RPS, a Tetra Tech company
Representing an exciting new chapter in our business, on 24 January 2023 RPSbecame a Tetra Tech company. With 27,000 employees in more than 550offices in more than 120 countries on seven continents, Tetra Tech is a leadingglobal provider of consulting and engineering services. As a Tetra Techcompany, RPS is proud to offer our people market leading development andproject opportunities, helping to solve some of the world’s most complexproblems.

What happens next?
If we feel you are a good match you will have an initial chat with one of ourclinical staff. If we still feel we could work together you will thenbe booked in for a more formal competency-based interview.
If this opportunity suits your career journey, we’d love to hear from you. Allapplications will be considered.
Ready to apply? Please have your CV ready and continue with yourapplicationonline. #LI-SY1

Our commitment to Diversityand Inclusion
Mindful that a truly inclusiveorganization must make appropriate use of talent on a global basis and withoutunnecessary barriers, we are committed to embedding diversity and inclusionprinciples in all People processes in order to be as diverse as the communitiesand clients we work with, thereby securing, developing, and retaining the bestavailable talent for the company’s future.

Our approach to Diversityand inclusion
Our people live our purpose,deliver our promise, and demonstrate our behaviours every day. Our behavioursdefine who we are. Developed by our people, they underpin everything that wedo. They create the memorable experiences we are known for and make RPS a greatplace to do great work.
‘Stronger Together’ is one ofour five core behaviours and it is inherent in creating an inclusive workplace:
‘We are respectful,acknowledge diversity, and recognise the potential and contribution ofeveryone. We bring out the best in one another, always assuming best intent.People who learn and grow thrive in our business, sharing in our success.’

Recruitment Agencies
We have a Preferred Supplier List oftrusted partners to assist us when required and do not acknowledge anyspeculative CVs or unsolicited candidate introductions from agencies not onthis list. Please refer to the careers page on our website if you require anyfurther information.

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Created on 22/06/2025 by TN United Kingdom