Account Manager

Bca UK; Thurleigh; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Onsite parking

Company pension

Cycle to work

Employee assistance programme

Parental leave

Mental health support

Discounts via BCA Rewards

Job summary

BCA is recruiting an Account Manager to support the Senior Account Management team for a portfolio of Major Customers. The role involves ensuring KPI/SLAs are met, managing complaints, and providing timely MI reports to management and customers.

The position includes overseeing the operations support team, guiding workload allocation, and driving performance within agreed timescales. Occasional travel between Thurleigh and Wolverhampton is required.

Qualifications

• Knowledge of account management and strong customer service experience.
• Ability to collate data and report MI against agreed KPIs.

Responsibilities

• Support the Senior Account Management team in day-to-day management of Major Customers.
• Assist in meeting contractual KPIs/SLAs and communicated with stakeholders.
• Oversee the operations support team for accounts and allocate workloads.
• Develop and apply improvements from learnings to other projects.

Skills

Account management

Customer service

Data reporting

MS Excel

PowerPoint

Internal systems

Communication skills

Problem solving

Stock management

Organised approach

Tools

Excel

PowerPoint

Internal BCA systems

Job description

Salary: £40,000 - £44,000 (dependant on experience) + Bonus and company car

Location: Multi-site role - Thurleigh OR Wolverhampton & required travel

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

To support the Senior Account Management team by assisting in day-to-day management of a portfolio of Major Customers through their end-to-end journey at BCA. Ensuring contractual KPI’s/SLAs are on track and progress chased or raised to relevant stakeholder. Using knowledge and experience of account management as well as strong customer service experience to manage complaints and issues as they arise and within agreed timescales. All the time applying an independent view on what is the best outcome for the business.

To be responsible for collating data and reporting against agreed MI. Feeding back to the Management and customers in a timely manner and to ensure customers’ expectations are met.

This role will grow with the business and will be adapted to apply the workings and learnings to new projects across the team as well as across other BCA sites.

People Management

The Account Manager will also be responsible for overseeing and supporting the operation support team assigned to their accounts. This includes providing day-to-day guidance and direction, allocating and prioritising workloads, monitoring performance and service levels, and ensuring that operational activities are delivered accurately, efficiently and within agreed timescales.

Development opportunities lie within this role as we continue to evolve and develop the department so having an open and adaptable mind set to adjust to the ever changing business requirements is essential.

Knowledge and Experience Required:

• Knowledge of BCA services with an understanding of the various BCA business units
• Work with internal technical and operational staff to deliver results
• Identify any patterns, trends, and opportunities for improving performance and working with the team to set and monitor the results
• Responsible for all administration related account management and reporting
• Ability to work in a fast-paced environment, making quick but informed decisions
• Be organised in your approach and apply structure to achieve daily and weekly tasks
• Confidence to Challenge existing processes and adapt them to make better working practice
• Good report generation and presentation abilities with the ability to interpret and utilise data effectively
• Good I.T. skills including Excel, PowerPoint and internal BCA systems
• Communication skills with the ability to work with colleagues of all levels
• Undertake ad- hoc tasks and projects as necessary to meet the business needs and for your own personal development
• Knowledge on vehicle refurbishment standard and processes
• Intermediate Excel
• Interpreting reporting
• Stock Management

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s why we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.