Account Manager

TN United Kingdom; Swindon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Account Manager to enhance customer relationships and drive business growth in the automotive sector. This role involves managing key accounts, developing pricing strategies, and ensuring timely delivery of solutions. Ideal candidates will possess a strong background in account management, excellent communication skills, and a passion for continuous improvement. Join a forward-thinking organization that values innovation and offers opportunities for personal growth in a supportive environment.

Qualifications

• Degree in related disciplines such as Finance or Marketing.
• Experience in account management with pricing tools.

Responsibilities

• Act as the main contact for customer account management.
• Build long-lasting relationships across departments.
• Monitor contractual KPIs like productivity and sales revenue.

Skills

Account Management

Customer Relationship Management

Pricing Tools

Data Interpretation

Communication Skills

Organizational Skills

Commercial Awareness

Bilingual (German)

Education

Degree in Finance

Degree in Marketing

Tools

MS Excel

MS PowerPoint

Job description

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DP World is currently recruiting for an Account Manager to support our business and customer base across multiple locations in the UK, primarily Swindon and Oxford. Are you an enthusiastic and ambitious professional with talent in commercial account management? Then apply today for the role of Operations Account Manager for our automotive customer in the Swindon/Oxford area.

About The Role

Who You Are:

You are an innovative thinker capable of challenging the status quo and introducing new ideas. You think outside the box and communicate our goals clearly to all stakeholders by simplifying ideas and processes. Your personality is open, candid, and truthful. You seek solutions proactively and make decisions swiftly. You are results-driven, passionate about continuous improvement, and aim for excellence and growth both individually and as part of a team.

Responsibilities

• Act as the main contact for customer account management;
• Build trust and long-lasting relationships across purchasing, technical, and logistics departments;
• Understand contract requirements and follow guidelines as per the DP World customer interface;
• Support the development and administration of the company's finance programs within the department;
• Assist in preparing pricing, cost estimates, and other commercial documents;
• Defend pricing strategies internally and with customers;
• Ensure timely delivery of solutions aligned with customer needs;
• Forecast and track key account metrics, communicating progress regularly;
• Identify opportunities beyond current service offerings;
• Support quotation processes and presentations for existing and new business;
• Report on new topics or activities not covered by existing contracts weekly;
• Manage Change Request Forms (CRFs) and maintain detailed records;
• Prepare and present in business reviews, focusing on commercial topics;
• Monitor contractual KPIs like productivity, downtime, and sales revenue, reporting to management.

Minimum Requirements

• Degree in related disciplines (Finance, Marketing, etc.);
• Experience in account management, including pricing tools and databases;
• Knowledge of the automotive industry and market-specific requirements;
• Understanding of production and logistics processes and costs;
• Excellent communication skills across all levels;
• Customer-focused with strong relationship-building skills;
• Ability to interpret data and draw conclusions;
• Proficient IT skills, especially MS Excel and PowerPoint;
• Organizational skills in a fast-paced environment;
• Commercial awareness;
• Willingness to travel within Oxford, Swindon, and Midlands;
• Bi-lingual skills in German are highly desirable.

Compensation

DP World offers exciting roles within a growing international organization, with a competitive salary and opportunities for personal growth and development in an informal environment.

About DP World

DP World is dedicated to improving global trade, with a diverse team of over 103,000 employees across 75 countries. We are transforming our ports, marine services, logistics, and technology to create efficient supply chain solutions, investing in innovation and disruptive technologies to reshape the future of trade.

Equal Opportunity Statement

DP World is committed to diversity and equal employment opportunity. We encourage all qualified candidates to apply, and by submitting your application, you consent to the processing and storage of your data for recruitment purposes.