Account Manager

National Occupational Health Provider; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health service company in Stockport is seeking a dedicated Account Manager to enhance client relationships and drive engagement. The ideal candidate will have excellent communication skills, strong organizational abilities, and a background in customer service or sales. Responsibilities include maintaining account performance, handling client inquiries, and presenting data to clients. Competitive benefits and a supportive work environment are offered.

Qualifications

• Experience in Sales or Customer Service role preferred, but not essential.
• Ability to multitask and prioritise responsibilities.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain account performance through price reviews and contract renewals.
• Handle inquiries and requests from clients, ensuring maintenance of KPIs.
• Attend Client reviews and report progress of programme.

Skills

Customer Service

Sales

Communication

Organizational Skills

IT Proficiency

Job description

Overview

Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manager to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.

Objectives

• Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.
• Build and nurture strong client relationships, as a trusted advisor to ensure retention.
• Present data to clients at agreed frequency - including commercials, operational performance and clinical trends to drive partnership and client compliance.
• Support client programmes with their queries and needs relating to Occupational Health.

Responsibilities

• Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.
• Logging key account records through maintenance of Client Area.
• Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.
• Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.
• Conduct Customer Feedback Form at pre-determined frequency and report accordingly.
• Report back to the business on Account Management Metrics to maintain accountability of the function.
• Cross-sell and up-sell new sales opportunities within existing accounts.

Required Skills and Qualifications

• Experience in Sales or Customer Service role preferred, but not essential
• Ability to multitask and prioritise responsibilities
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• IT Proficiency