Account Manager

Adecco; Stansted Mountfitchet; On-site; GBP 32,000 - 60,000; Full time

Job summary

A leading recruitment agency in Stansted is seeking a Customer Engagement Executive to enhance customer relationships and drive growth. The role involves nurturing client accounts, identifying upsell opportunities, and ensuring a seamless customer experience. Ideal candidates should have a strong sales mindset and a passion for delivering exceptional client service. The position offers competitive compensation with bonuses and various employee benefits.

Benefits

21 days plus bank holiday

Employee recognition rewards

Amazing company events

Free parking

Closed at Christmas

Quarterly Bonus

Annual Bonus

Personal commission/Bonus

Progression opportunities

Qualifications

• Documented experience in building strong client relationships.
• Ability to drive client growth and satisfaction.
• Potential to identify upsell and cross-sell opportunities.

Responsibilities

• Nurture a portfolio of clients for growth.
• Identify upsell opportunities with sales collaboration.
• Monitor renewals and engage clients proactively.
• Handle warm calls to new business.
• Create value-driven renewal packages with finance.

Skills

Customer focus

Sales mindset

Relationship building

Strategic thinking

Job description

Overview

Account Manager

Office based - Stansted 09:00-17:00, Flexible with start & finish.

UP TO £32,000 OTE £60,000

PLUS.. Annual/ Quarterly Bonus AND Personal Bonus!

This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed!

If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you.. keep reading.

Benefits

• 21 days plus bank holiday (increase with long service)
• Employee recognition rewards
• Amazing company events
• Free parking
• Closed at Christmas
• Quarterly Bonus
• Annual Bonus
• Personal commission/ Bonus
• Progression opportunities

About the Role

Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you'll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us.

This isn't just another support position; it's an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You'll ensure our customers feel valued, supported, and empowered to grow alongside us.

From proactive check-ins to seamless contract renewals, you'll be instrumental in delivering a friction less customer experience that fosters trust and long-term success.

What You'll Do

• Nurture a portfolio of clients, unlocking their growth potential
• Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals
• Monitor upcoming renewals and lead proactive engagement to secure continuity
• Warm calls to new business
• Collaborate with sales and finance to create compelling, value-driven renewal packages
• Be the main point of contact for your accounts, and connect customers to the right expert
• Represent the voice of the customer in internal discussions
• Track key account metrics and share insights with leadership to shape strategy
• Partner with internal teams to enhance customer satisfaction based on direct feedback

This Role Suits Someone Who...

• Loves building relationships and watching them flourish
• Enjoys turning service into strategic outcomes
• Aspires to make a significant impact on customer retention and satisfaction

Ready to take your career to the next level?

Join Us

Join our client's team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you're enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.