Account Manager

OSI Systems, Inc.; St. Neots; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in St. Neots is seeking a Business Administrator – Commercial to support Commercial Account Managers and enhance customer service. You will handle customer orders, manage quotations, and collaborate across departments. Proficiency in Microsoft Office and a proactive attitude are essential. This role provides exposure to customer account management in a dynamic environment.

Qualifications

• Proactive and confident individual with a 'can-do' attitude.
• Comfortable working in a fast-paced office environment.
• Experience in customer service, purchasing, or account administration.

Responsibilities

• Develop strong understanding of customer account management.
• Support Commercial Account Managers with customer queries.
• Manage quotation activities within agreed timelines.

Skills

Customer service experience

Proficient in Microsoft Office

Strong communication skills

Tools

ERP systems

Job description

Overview

OSI Electronics UK specialises in end-to-end electronic device manufacturing, serving both UK and international markets. From design and prototyping to PCB assembly and full box builds, we deliver high-quality, reliable, and timely solutions tailored to the needs of Original Equipment Manufacturers across a range of industries.

We pride ourselves on our lean manufacturing approach, investment in advanced technologies—including our newly configured SMT Hall—and our commitment to customer satisfaction and continuous improvement.

JOB PURPOSE

As a Business Administrator – Commercial, you will play a key role in supporting our Commercial Account Managers and ensuring exceptional customer service. Our clients span sectors such as medical and life sciences, broadcast and communication, industrial equipment, commercial products, aerospace, and defence.

You’ll be joining a collaborative and experienced team, gaining hands-on training and exposure to all aspects of customer account management

Responsibilities

• Develop a strong understanding of customer account management and high-level customer service.
• Support Commercial Account Managers with quotations and customer queries.
• Escalate issues appropriately and ensure customer accounts are well-managed and continuously improved.
• Input and process customer orders promptly, acknowledging receipt within 24 hours.
• Manage quotation activities including input, distribution, collation, and analysis within agreed timelines.
• Collaborate with internal departments to meet customer requirements efficiently.

Qualifications

• A proactive, confident individual with a 'can-do' attitude.
• Experience in customer service, purchasing, or account administration.
• Comfortable working in a fast-paced office environment.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Strong communication skills and willingness to escalate issues when needed.