Account Manager

Tulip; Spencers Wood; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading firm in sales support in Spencers Wood is seeking a Sales Support & CRM Management professional. Responsibilities include responding to sales queries, maintaining customer relationships, and handling order processing. Candidates should demonstrate strong communication skills and proficiency in Salesforce. The position offers a salary between £30,000 and £33,000 with benefits including health insurance and a pension scheme.

Benefits

Pension Scheme

Medicash Health Scheme

Life Insurance Scheme

Income Protection Scheme

Private Health Insurance

Qualifications

• Confidence using Salesforce and Microsoft Office.
• Strong organisation skills.
• Excellent written and spoken communication skills.

Responsibilities

• Respond to inbound sales enquiries via phone and email.
• Build and maintain strong working relationships with customers.
• Prepare accurate quotations and process orders.

Skills

Strong organisation skills

Excellent communication skills

Attention to detail

Problem-solving

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Sales Support & CRM Management

Key Responsibilities:

• Respond to inbound sales enquiries via phone, email, and CRM (Salesforce)
• Qualify incoming leads and support marketing follow-ups
• Maintain up-to-date records of customer interactions and opportunities

Customer Interaction:

• Build and maintain strong working relationships with customers
• Provide product advice and handle any issues or queries
• Ensure a high standard of customer service is maintained

Quotes & Order Processing:

• Prepare accurate and timely quotations
• Process orders and liaise with internal departments to ensure delivery

Sales Targets:

• Contribute to team targets through upselling and cross-selling
• Support the sales team in reaching monthly/quarterly goals

Product & Market Knowledge:

• Stay informed about product developments and market trends
• Relay customer feedback to marketing and product teams

Team Collaboration:

• Work alongside external sales, marketing, and logistics teams
• Attend internal sales meetings and contribute to sales reporting

Requirements:

• Confidence using computers, including Salesforce and Microsoft Office (Outlook, Word, Excel)
• Strong organisation skills, with the ability to write clearly and solve problems effectively
• Excellent communication skills - both spoken and written
• Great attention to detail and a thorough, careful approach to work
• Ability to stay calm and focused under pressure
• Comfortable using standard office equipment (e.g. computers, phones, printers, calculators)
• Able to follow instructions accurately, whether written or verbal
• Good at multitasking and able to manage and prioritise multiple tasks
• Self-motivated, reliable, and a supportive team player

What We Offer:

• Salary: £30,000 - £33,000 per annum
• Full-time, office-based position
• Full internal training on all products and systems
• Supportive working culture and structured career development
• Company Benefits:
• Pension Scheme
• Medicash Health Scheme
• Life Insurance Scheme
• Income Protection Scheme
• Aviva Private Health Insurance (after probation period)

We are an equal opportunities employer and welcome applications from all qualified candidates.