Account Manager

UniHomes; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading student property portal seeks an exceptional Account Manager to join its Business Development Team. You’ll nurture client accounts, analyze data for performance enhancement, and be the main contact for clients across the UK. The role offers ample opportunities for professional growth along with a supportive work environment.

Benefits

Complimentary breakfast

Hot & cold drinks and snacks

Healthcare scheme

Employee Assistant Programme

Enhanced maternity & paternity pay

Career progression

Staff discounts

Company social events

Qualifications

• Minimum of 1 year in Business Development/Account Management.
• Excellent oral and written communication skills.
• Strong problem-solving skills and adaptability.

Responsibilities

• Develop and maintain relationships with key clients.
• Maximize client satisfaction and negotiate contracts.
• Monitor KPIs and analyse data for client growth.

Skills

Communication

Problem Solving

Negotiation

Customer Service

Teamwork

Time Management

Tools

Microsoft Office

Salesforce CRM

Job description

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UniHomes is a leading student property search and comparison portal and shared utilities provider. We offer a cutting-edge utility management service, taking the hassle out of shared bills for students. We currently operate in over 50 university locations nationwide helping thousands of students find their Ideal properties.

A progressive SME who is passionate about developing our technology and products to amplify the student rental market. We are scaling up our business and have doubled in size in the last six months. There is a continued growth trajectory with huge ambitions for the future making this a very exciting time to join our team.

The role:

We are currently seeking an exceptional Account Manager to join our dynamic Business Development Team, where you'll play a vital role in nurturing and managing client accounts. Your role will involve leveraging your expertise to cultivate strong client relationships and harnessing company resources to craft and execute strategic solutions that cater to our clients' evolving needs. Your ultimate mission will be to drive client success by meticulously monitoring and analysing data to enhance their existing performance.

You will be the primary point of contact for our clients, who are spread across the nation. This role will also require field visits; hence, a valid UK driving license is required.

Reporting directly to our Senior Account Manager and Head of Sales, you will work closely with a team of two other account managers, collaborating to identify key trends and areas for improvement. All the while, you'll be aligning your efforts with team and company objectives. Additionally, you will work in tandem with our business support team to ensure that all your clients' administrative needs are seamlessly met.

Key responsibilities:

• Client Relationship Management: Develop and maintain robust relationships with key clients, serving as their main point of contact.
• Revenue Growth: Maximize client satisfaction, identify new business opportunities, and negotiate contracts with key clients to boost company revenue.
• Efficient Account Management: Manage multiple accounts without compromising service quality, ensuring clients are aware of our full range of products and services.
  
• Data Analysis: Monitor KPIs, analyse data, and identify trends to maximize client growth and enhance business development strategies.
  
• Reporting: Compile reports on client progression and success, delivering on key performance indicators (KPIs).
  
• Collaboration: Work closely with the Business Development Executive, Senior Business Development Executive, and our business support team to support team objectives and ensure clients' administrative needs are met.
  
• Support: Assist in marketing and technology activities, maintaining high standards of account data in our CRM.

Skills and experience:

• Experience: Minimum of 1 year in Business Development/Account Management.
• Communication: Excellent oral and written communication skills with the ability to build rapport with clients and colleagues.
• Problem-Solving: Strong problem-solving skills and adaptability, able to think quickly and stay calm under pressure.
• Negotiation: Exceptional negotiation skills and the ability to lead and influence, particularly when handling difficult conversations.
• Customer Service: A commitment to always delivering exceptional customer service.
• Teamwork: Ability to collaborate effectively within a team, contributing to shared goals and success and sharing best practice with team members.
• Commercial Awareness: A keen interest in and understanding of industry trends and market dynamics.
• Professionalism: Maintain a professional and courteous demeanour with both staff and clients.
• Time Management: Excellent prioritising and time management skills.
• Drive: Self-confidence, drive, and the desire to continually improve.
• Listening Skills: Exceptional listening and presentation skills.
• Technology Proficiency: Proficiency in Microsoft Office; prior experience with Salesforce CRM is preferred but not essential (training will be provided).
• Driving License: A full valid UK driving license is essential due to the requirement for regular client visits.

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.