Account Manager

Razorblue Group Ltd; Salford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An innovative firm is seeking a dynamic Account Manager to lead client relationships and deliver tailored IT solutions. This role emphasizes strong communication and customer service skills, where your tech-savvy approach will shine. Join a team that values continuous learning and development, offering a hybrid working model that fosters growth and collaboration. With a competitive starting salary and a range of attractive benefits, this position is perfect for those eager to make a significant impact in the tech industry.

Benefits

25 days holiday plus public holidays

Your birthday off

£2000 Referral Bonus

Enhanced family leave benefits

Fully funded training and certifications

Two paid charity days annually

Discounted broadband

Private health insurance

Qualifications

• Extensive knowledge across various technologies.
• Proven IT background, ideally with a Microsoft Partner.

Responsibilities

• Operate as the lead point of contact for your portfolio of clients.
• Build and maintain strong, long-lasting customer relationships.

Skills

Strong communication skills

Presentation skills

Relationship-building skills

Time management

Proficiency with Microsoft Office

Technical understanding

Persuasion and negotiation skills

Adaptability

Attention to detail

Job description

razorblue role:

We are looking for a Account Manager to join our growing team of like-minded tech professionals. Your responsibilities will include:

1. Operate as the lead point of contact for your portfolio of clients.
2. Build and maintain strong, long-lasting customer relationships.
3. Hold regular reviews with clients in accordance with the Account Management Procedure.
4. Ensure the timely and successful delivery of solutions according to customer needs and objectives.
5. Liaise with technical teams to design and develop tailored IT solutions that meet client needs.
6. Provide feedback to technical teams based on client needs to aid in continuous improvement.

Our ideal candidate should have extensive knowledge across various technologies and be capable of troubleshooting and delivering high-quality solutions to ensure client satisfaction.

Customer service skills are paramount; we seek candidates with excellent communication and customer-facing abilities. Your friendly, tech-savvy approach will be highly valued here.

razorblue requirements:

We understand no one is perfect, which is why we value eagerness to learn and grow through our development resources and peer learning. If this aligns with your personal growth mindset, we encourage you to apply.

• Strong communication, presentation, and relationship-building skills
• Excellent time management and attention to detail
• Proactive and adaptable to evolving client needs
• Proficiency with Microsoft Office suite
• Full clean UK Driving Licence
• Ability to understand technical product information
• Proven IT background, ideally with a Microsoft Partner or Managed Service Provider
• Effective persuasion, influence, and negotiation skills at all levels
• Ability to manage a busy workload and meet deadlines
• Fluent English communication skills for explaining complex technical issues

We prioritize continuous learning and development, investing in our people to elevate their skills and careers. Our culture fosters growth and knowledge sharing, exemplified by 34 promotions in 2022.

Our working model is hybrid, combining office and remote work to facilitate natural learning opportunities and foster our team culture.

Additional benefits include:

• Starting salary around £30,000, depending on experience
• Hybrid and flexible working arrangements
• 25 days holiday plus public holidays, with options to purchase more
• Your birthday off
• £2000 Referral Bonus
• Enhanced family leave benefits and Baby Bonus
• Fully funded training and certifications
• Two paid charity days annually
• Discounted broadband, life insurance, private health insurance, and other perks

We are committed to an inclusive and accessible recruitment process. Please contact us if you need adjustments for your application or interview.

Agency/Recruiter Note: We prefer direct applications via our website. We do not accept unsolicited CVs and will not be liable for fees related to such submissions. Thank you for your understanding.