Account Manager

JR United Kingdom; Poulton-le-Fylde; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the energy sector is seeking an Account Manager based in Poulton-le-Fylde. This role involves managing accounts for commercial customers facing arrears, negotiating payment solutions, and providing tailored support. The ideal candidate should be a confident communicator, empathetic, and able to work under pressure, with a competitive OTE of £40,000+. Apply now to join a supportive team making a real impact in the industry.

Benefits

Competitive basic salary with uncapped commission

Realistic OTE of £40,000+

Full training and ongoing development

Supportive team environment

Professional working environment

24 days annual leave + Bank holidays

Early finish on Fridays

Qualifications

• Confident communicator with strong telephone skills.
• Organised with great attention to detail.
• Experience in credit control or debt resolution is preferred.

Responsibilities

• Contact commercial customers with outstanding balances and negotiate resolutions.
• Investigate and resolve customer account queries.
• Manage a portfolio of customer accounts and achieve KPIs.

Skills

Communication

Resilience

Attention to detail

Organised

Empathy

Tech-comfortable

Job description

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• Working hours Mon to Friday 8:45 – 4:45 with an hour early finish on a Friday
• 24 days annual leave + Bank holidays
• Closed between Christmas and New year

What's in it for you?

• Competitive basic salary with uncapped commission
• Realistic OTE of £40,000+
• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector
• Office-based role in a professional and approachable working environment

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems
• Skills and Experience (Preferred but not essential):
• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You'll Be Doing:

As an Account Manager, you'll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution

The role of Account Manager:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal?

Apply now – and start making a real impact.