Account Manager

U-Drive Vehicle Hire; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join U-Drive Vehicle Hire as an Account Manager in Poole, where you'll be the key point of contact for our diverse customer base. This role involves developing strong relationships, addressing customer needs, and managing accounts while contributing to our commitment to exceptional service.

Benefits

30 days annual leave

Employee discount on rental vehicles

Employee Discount Program

Company-sponsored training opportunities

Free yearly MOT

Qualifications

• Proven work experience as an Account Manager or similar role.
• Demonstrable ability to communicate and influence stakeholders.
• Solid experience with CRM software.

Responsibilities

• Engaging with customers for vehicle requirements and account inquiries.
• Managing inbound and outbound communications promptly and professionally.
• Collaborating across departments to resolve customer issues.

Skills

Communication

Negotiation

Attention to detail

Presentation skills

Customer-focused solutions

Tools

CRM software

Job description

U-Drive are recruiting for a confident, upbeat and attentive Account Manager to join our vibrant and professional team. The role will see you working closely with the most important part of our business- our customers. Representing the business in acting as the key point of contact you will be readily supporting and advising our customer base and growing our accounts through the exceptional service you provide.

About The Role

As an Account Manager with U-Drive, you will be speaking daily with the varied and interesting range of companies we work alongside and support. Working from our Poole Head Office, the role will see you developing established relationships both externally, as well as with our branches, workshops and other Head Office departments, offering a great opportunity to learn all aspects of the business.

Core Responsibilities

• Engaging with customers to discuss vehicle requirements along with day-to-day account enquires, clarifying information and offering solutions or alternatives by engaging with key internal stakeholders
• Be responsible for the development and growth of allocated accounts
• Manage inbound and outbound communications in a timely and professional manner through emails, calls, portals, and web-based platforms
• Identify any gaps within our processes and be open to suggest resolutions
• Work collaboratively across all departments in order to resolve all customers issues, as well as communicating thoroughly with the Sales, Rental and Finance departments
• Liaise with the business development managers to discuss the customers bespoke requirements
• Create customers proposals and presentations and rate documents when required, as well as producing and presenting reports to customers
• Assist in preparation of tenders and proposals
• Carry out monthly pre bill reports for customers to always ensure billing accuracy
• Keep up to date with relevant changes within the business including our fleet mix to ensure accurate information is given to customers
  
  
  

Requirements


About You

Successful candidates should demonstrate the following skills and competencies:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
• Solid experience with CRM software
• Experience delivering client-focused solutions to customer needs
• Proven ability to manage multiple account management projects at a time, while maintaining precise attention to detail
• Excellent listening, negotiation and presentation skills
• Strong verbal and written communications skills
  
  
  

Benefits


About Us

U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver ‘exceptional' to our customer base time, and time again.

What We Offer

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental vehicles, including discounts for friends and families
• Employee Discount Program offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• Company-sponsored training and development opportunities
• Free yearly MOT, on-site parking where available, mobile phone
  
  

Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!