Account Manager

Mitie Cleaning & Hygiene Services; Plymouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in facilities management seeks an experienced Account Manager to oversee high-profile projects. The role includes managing a dedicated team, ensuring operational excellence, and fostering strong customer relationships. The ideal candidate will have a relevant certification and demonstrated leadership capabilities, all within a supportive team environment that prioritizes your career development.

Benefits

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Cash prizes through Mitie Stars

Qualifications

• Experience as an Account Manager in a similar role.
• IOSH or NEBOSH certification required.
• Ability to manage and develop a team.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Lead a team of Facilities Managers and oversee compliance.
• Handle financial responsibilities like cashflow and P&L.

Skills

Leadership

Communication

Customer Support

Team Management

Education

IOSH or NEBOSH Certification

Tools

MS Office Suite

Job description

Better places, thriving communities.

Job Purpose

We are currently recruiting for an experienced Account Manager to manage a portfolio of high-profile PFI projects, responsible for total facilities management. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance.

You will lead, develop, manage, and motivate a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs.

Responsibilities

Customer

Build long-term, sustainable customer relationships

Offer an exceptionally high standard of customer support

Management of NPS (Net Promoter Score) and annual engagement targets

People

Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures

Work closely with the Regional Account Managers to ensure efficiency and visibility on all aspects of the contractual relationship

Manage the recruitment, induction and training for team when required

Manage succession planning for team, including annual reviews, 1:1's etc.

Manage payroll for team of Direct Reports

Service Delivery

Manage service obligations and output specifications

Understand contractual SLA's and KPI's

Management of contractual obligations, to be delivered within contracted timescales

Management of commercial obligations, via the obligations tracker, to be delivered within contracted timescales

Management of lifecycle and additional works

Highlight and escalate areas of potential service improvement

Be the nominated RP (Responsible Person) for various contract compliance

Finance

Management of cashflow by account including the P&L, accrued income, resource, labour and recharging

Management of PO and GRN processes

Highlighting areas of profitability

Compliance

End-to-end management of statutory PPM and reactive works, assurance and compliance in collaboration with the relevant teams

Ensuring compliance of Mitie processes, policies and procedures for sites and contracts

Ensure compliance is achieved, analysed and reported

Manage risk registers, BCP's and other risk measures

Produce reports in line with contractual and business requirements

Management of overall site and contract audit checks

Management and compliance of all aspects of site and contract related Health & Safety

Awareness and implementation of company safeguarding policies and procedures

Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate

Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Skills & Experience

IOSH or NEBOSH Certification

Undertake enhanced vetting (DBS/PVG etc.)

Experience within a similar role

IT literate, with experience using MSOffice suite

The ability to lead, manage and develop a team of direct reports

Strong communication skills, with the ability to effectively communicate across hierarchies and departments

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at [e-mail].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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