Account Manager

GTT; Nottingham; On-site; GBP 42,000 - 65,000; Full time

Job summary

GTT is seeking an Account Manager to manage and grow relationships with enterprise customers, driving revenue expansion and ensuring a high-quality customer experience across GTT’s cloud networking and secure connectivity portfolio including SD WAN, SASE and managed network services.

You will work with Sales, Solutions Consulting and Customer Success to align on customer needs and deliver outcomes, focusing on retention, growth and renewal with strong stakeholder management.

Qualifications

• Fluent English and French required (essential).
• 3–5 years of account management or sales experience in B22 technology, IT services or telecommunications.
• Experience using CRM platforms.

Responsibilities

• Manage and grow a portfolio of enterprise customer accounts.
• Drive adoption of GTT solutions including SD WAN, SASE, Internet and cloud networking.
• Develop and execute account plans to identify renewal, expansion and cross sell opportunities.
• Build strong relationships through regular customer engagement and business reviews.
• Translate customer requirements into scalable network and security solutions.
• Collaborate with internal teams to deliver seamless service and support customer outcomes.
• Maintain accurate forecasting, pipeline and account data in CRM systems.
• Support proposals, bids and contract renewals where required.

Skills

Fluent English

French language

CRM platforms

Tools

CRM platforms

Job description

Location: UK

Language: Fluent English and French (essential)

Experience: Sales in B2B technology, IT services or telecommunications

Drive Customer Growth and Success

GTT is hiring an Account Manager to manage and grow relationships with enterprise customers. You will play a key role in driving revenue expansion and ensuring a high-quality customer experience across GTT’s cloud networking and secure connectivity portfolio including SD WAN, SASE and managed network services.

If you enjoy building strong client relationships and supporting complex B2B sales environments, this role offers the opportunity to deliver measurable impact and long-term value.

About the role

You will manage a portfolio of enterprise accounts, focusing on retention, growth and customer satisfaction. You will work closely with Sales, Solutions Consulting and Customer Success teams to align on customer needs and deliver outcomes.

Key responsibilities:

• Manage and grow a portfolio of enterprise customer accounts
• Drive adoption of GTT solutions including SD WAN, SASE, Internet and cloud networking
• Develop and execute account plans to identify renewal, expansion and cross sell opportunities
• Build strong relationships through regular customer engagement and business reviews
• Translate customer requirements into scalable network and security solutions
• Collaborate with internal teams to deliver seamless service and support customer outcomes
• Maintain accurate forecasting, pipeline and account data in CRM systems
• Support proposals, bids and contract renewals where required

This role suits someone who enjoys learning, adapting quickly and developing new skills as priorities evolve.

What we’re looking for

• 3 to 5 years of account management or sales experience in B2B technology, IT services or telecommunications
• Proven ability to manage customer relationships and support revenue growth
• Strong communication and stakeholder management skills
• Experience using CRM platforms

Nice to have:

• Experience working with enterprise or multinational customers
• Understanding of networking, cloud or security technologies
• Strong organisational and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment

Why GTT

You will collaborate with colleagues across teams and regions to deliver shared outcomes. Success comes from open communication, partnership and supporting those around you. You will be encouraged to take ownership of your development and continuously improve how you work. At GTT, your contribution will directly influence customer success and business growth.

Our Commitments:

Adaptive Mindset:

We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.

Collective Impact

We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.

Customer Ownership

We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.