Account Manager

Klipboard; Nottingham; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Klipboard is seeking an Account Manager to own and grow a portfolio of existing customers. You will deliver outstanding service, drive adoption of our ERP/SaaS solutions, and demonstrate clear value from the partnership.

This role blends relationship management with commercial acumen, product understanding, and consultative guidance. You will collaborate with Support, Professional Services, Product, and Sales to ensure customer success and growth.

Qualifications

• 5+ years in account management, preferably in SaaS or technology solutions.
• Experience in rental or asset management advantageous.
• Proven track record of meeting or exceeding revenue and retention targets.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM tools and Microsoft Office Suite.

Responsibilities

• Operating as the lead point of contact for your accounts.
• Build and maintain strong, long-term relationships with decision-makers and stakeholders.
• Understand client objectives and align Insphire solutions to meet business needs.
• Overseeing customer account management, including negotiating contracts and agreements to maximise profit.
• Identify upsell and cross-sell opportunities within existing accounts.
• Liaise with cross-functional internal teams to improve the customer experience.

Skills

Account management

Relationship management

Communication

Negotiation

CRM software

Microsoft Office

Tools

CRM tools

Microsoft Office

Job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."\

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Account Manager is responsible for owning and developing a portfolio of existing Insphire customers, ensuring they receive outstanding service, adopt our solutions effectively, and recognise clear value from their partnership with us.

This role blends relationship management, commercial acumen, product understanding, and consultative guidance. The Account Manager will work closely with Support, Professional Services, Product, and Sales to drive customer success and growth.

Key Responsibilities

• Operating as the lead point of contact for your accounts


• Build and maintain strong, long-term relationships with decision-makers and stakeholders


• Understand client objectives and align Insphire solutions to meet business needs


• Overseeing customer account management, including negotiating contracts and agreements to maximise profit


• Identify upsell and cross-sell opportunities within existing accounts


• Account Manager will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience

This position may require occasional travel.

Attending and supporting customer events and trade shows is expected.

Skills, Knowledge and Experience

Essential

• Minimum 5+ years in account management, preferably in SaaS or technology solutions


• Strong understanding of rental or asset management industries is advantageous


• Proven track record of meeting or exceeding revenue and retention targets


• Excellent communication, negotiation, and presentation skills


• Proficiency in CRM tools and Microsoft Office Suite.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position