Account Manager

We’re looking for an Account Manager to join us at Sign In Workspace, part of Sign in Solutions. The role involves creating long-term, trusting relationships with customers, overseeing a portfolio of clients, developing new business from existing clients, and actively seeking new sales opportunities.

This is a full-time hybrid role (3 days/week in the office) based in Northampton, UK.

About Us

Sign In Solutions is an innovative workplace enablement partner that provides comprehensive software and real-time analytics to help modern organisations mitigate risk, elevate experiences, and empower people. Founded in 2021 with funding from PSG V, we have acquired several companies including Sign In App, Sign In Enterprise, Sign In Compliance, Sign In Workspace, Sign In Scheduling, and Sign In Central Record.

Culture

Our values are central to our identity and include:

• Customer First
• Respect & Dignity
• Accountability & Empowerment
• Honesty & Positivity
• We're Here To Win
• Do Good & Give Back

Skills

• Proven experience as an Account Manager or similar role
• Ability to communicate effectively with stakeholders at all levels, including executives
• Experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
• Experience delivering client-focused solutions
• Ability to manage multiple projects with attention to detail
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication skills
• Occasional travel may be required
• Knowledge of Danish or other languages is advantageous

What You Will Be Doing

• Serve as the primary contact for customer account management
• Build and maintain strong client relationships
• Negotiate contracts and close deals to maximize profits
• Develop trusted advisor relationships with key accounts and stakeholders
• Ensure timely delivery of solutions aligned with customer needs
• Communicate progress of initiatives to stakeholders
• Develop new business within existing accounts and identify growth opportunities
• Forecast and monitor key account metrics
• Prepare account reports
• Collaborate with sales and cross-functional teams to enhance customer experience
• Handle client requests and escalations as needed

We encourage candidates to research our company and participate actively in the recruitment process, which includes interviews and opportunities to meet our team. We are committed to diversity and are an equal-opportunity employer.