Account Manager

ALH Recruitment; North Kesteven; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager to manage key accounts near Navenby, Lincolnshire. You will ensure high-quality customer service while fostering strong relationships with clients. If you possess strong account management and customer service skills, apply now to join a dynamic team.

Qualifications

• Proven account management experience.
• Strong customer service skills.
• Ability to manage multiple relationships.

Responsibilities

• Manage Key Account customers ensuring quality service.
• Provide management reports on account performance.
• Build trust with clients and be their single point of contact.

Skills

Customer Service Skills

Account Management

Communication Skills

Job description

Job Title: Account Manager

ALH Recruitment are looking to recruit an experienced Account Manager with immediate effect for our industry leading client based close to Navenby, in Lincolnshire.

Role Purpose: Manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interest of our client.

Main Duties:

• To abide by & promote health & safety, ensuring all approved policies & processes are followed.

COMMUNICATIONS

• Provide work trackers to show what is happening with all interactions. Listing out Quotes, PPMs, WIP and completed works.
• To be used by the KAM to keep on top and chase all works through to completion. Interacting with operations to ensure works down to KPIs and due dates
• Chase through quoted works to either obtain orders or rejections (making note of the reason for rejection
• Provide quick responses to any chase ups or queries.
• Be single point of contact building the trust with the client.

PROTEAN

• Ensure all contracts for maintenance are correct on the system.
• Correct pricing, Correct maintenance regimes and done on time.
• All works in progress have notes on the job to show what actions are needed/ have been taken.
• All sites and equipment recorded onto Protean correctly.

GROWING THE BUSINESS

• Ensuring that we are making clients aware of all products we can service and trying to expand into these areas
• If it is an FM account trying to expand into other “customers” they have on their books
• Assisting with budgeting for future spend with the account.
• To abide by & promote health & safety, ensuring all approved policies & processes are followed.

REPORTS

• Provide management reports on the account.
• Volumes of work trends
• KIP / SLA performance stats
• “sick” equipment - where things have had >3 calls in any one month - bringing it to the attention of Head of Key Accounts for further investigation
• Profit margins

PORTALS - IF CLIENT HAS THEM

• Monitoring them to ensure the wider teams are using correctly.
• Fully understanding how they work and how the client uses them

REVENUE

• Maximizing revenue where possible increasing spend with us.
• Ensuring all orders that come into the business are actioned efficiently and that they are on track with regards to quoted lead times.

MEETINGS

• Arranging and attending all performances meetings with the client
• Monthly meetings with head of key accounts to go through
• All performances and Project future spend.

If you have strong Customer Service and Account Management skills, and feel you have what it takes to be a success in this position, please apply below