Account Manager

MRI Software; North East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

MRI Software is looking for an enthusiastic Account Manager to join our Facilities Management Team. In this role, you will develop long-term relationships with our clients, ensuring their success while managing a mixed workload of office and home working. We seek individuals with strong account management experience and a passion for improving client relationships in the software industry.

Benefits

Private Medical Insurance

Health Cash Plan

Personal Pension Plan

Parental Leave Program

25 days Annual Leave plus Bank Holidays

Flex Time Off

Income Protection Plans

Tuition Reimbursement Schemes

Work from anywhere for two weeks a year

Qualifications

• 5+ years of Account Management experience in software.
• Track record of sales in target-driven environments.
• Confident, highly motivated, with organizational skills.

Responsibilities

• Build relationships with clients for high satisfaction.
• Negotiate terms and recommend solutions.
• Maintain client contact and update sales forecasts.

Skills

Sales achievement

Customer centricity

Time management

Communication

Pressure handling

Job description

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From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups, and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role can be based in either our London, Newcastle, Birmingham or Sleaford Office.

MRI is expanding quickly and we are seeking an enthusiastic, hard-working, and entrepreneurial individual to join our Facilities Management Team. The Account Manager will need to understand their Clients' business priorities and drivers and how they can maximize their return on investment from MRI solutions. Clients are based across the UK with a strong presence in Public Sector Healthcare organisations. Occasional travel will be required; however, online or remote working is encouraged where this makes sense, including a mix of office and home working. This is a quota-carrying, individual contributor role. This role will suit individuals already in an Account Management or Business Development role looking to take the next step in their sales career.

RESPONSIBILITIES:

• Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention, and sales development.
• Recommend appropriate solutions and negotiate acceptable terms with the Client.
• Identify opportunities for cross-selling and expanding range of MRI FM and related solutions.
• Maintain regular contact with Clients using online meetings, telephone calls, and Client User Forums.
• Determine ongoing client requirements to meet their changing business needs.
• Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Product Development, and Implementation Services teams.
• Maintain timely and accurate sales forecasts in MRI CRM systems.

REQUIREMENTS:

• 5+ years of Account Management experience within the software industry.
• Track record of sales or related achievement in a target-driven environment; customer centricity is key.
• Very organized with good time management skills.
• Confident and motivated with high energy.
• Always looking for ways to improve and learn.
• The ability to communicate effectively and ask questions to identify sales opportunities.
• Ability to work under pressure and meet targets and deadlines.
• Knowledge of the Estates and Facilities Management Software market or UK Public Healthcare sector would be an advantage but is not essential.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups such as our Diversity, Equity and Inclusion committee, employee resource groups like Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Our Parental Leave Program is designed to give you more time with your new arrival(s).
• Enjoy work-life balance with 25 days of annual leave plus Bank Holidays, and 15 hours of "Flex Time Off" to use as you wish.
• Income Protection Plans provide peace of mind.
• Further your professional development with our Tuition Reimbursement Schemes.
• Work from anywhere in the world for two weeks a year!

MRI continues to strive to amaze as a global leader in real estate software. Whether you are joining as a new pride member or returning with expertise, your talent is vital to maintaining MRI’s high client experience standards and growing in the PropTech space.

Amazing growth requires amazing employees. Are you up for the challenge?

We understand the confidence gap and imposter syndrome can hinder great candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity benefits our people, customers, and clients. MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military, or veteran status.

Diversity, Equality, and Inclusion are critical to our success; come see for yourself.

MRI does not accept unsolicited CVs from recruitment agencies for any of our job postings.