Account Manager

Beyond Co; Newmarket; Hybrid; GBP 28,000 - 34,000; Full time

Job description

Account Manager

Reports to: Lead Account Manager

Location: Hybrid - Newmarket - 2 days on-site, 2 days WFH

Hours: 32 hours across a 4-day week (no salary sacrifice)

Salary: £28,000 - £34,000

Working Pattern: 9-month fixed-term contract

Product: Holiday Activities - https://www.holidayactivities.com/

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

Who Holiday Activities is:

Holiday Activities (part of Evouchers) is a digital platform designed to help local authorities deliver the Department for Education’s Holiday Activities and Food (HAF) programme. We work in partnership with councils and providers across the UK to make it easier for families to discover and access free, enriching activities during school holidays.

Job snapshot:

As an Account Manager at Holiday Activities, you’ll play a central role in supporting local authorities to deliver impactful and accessible holiday programmes through our platform. You’ll be the key point of contact for a portfolio of partners, building trusted relationships, understanding their unique needs, and helping them get the most out of our technology and services.

What you’ll be doing:

• Build and maintain strong relationships with local authority partners, delivering outstanding customer service at every stage of the journey.
• Serve as the primary point of contact for account-related queries, ensuring timely and effective resolution.
• Deliver engaging, tailored demonstrations of the HAF platform to key stakeholders, supporting confident adoption and use.
• Understand stakeholder goals and challenges, providing hands-on support to help them achieve a successful HAF programme delivery.
• Lead the end-to-end management of pipeline projects — from initial concept through to execution and review.
• Identify and implement new ways of working by researching best practices and driving continuous process improvement.
• Explore and evaluate tools and technologies that can enhance delivery and contribute to the success of the division.
• Proactively network with public sector organisations and stakeholders to identify new opportunities and support strategic growth.
• Produce clear, accurate reports and updates on the progress of key projects and potential opportunities.
• Provide responsive and informed support through a variety of channels, including email, video calls, and phone.
• Collaborate cross-functionally with internal teams to shape and expand the scope of existing opportunities.

What we’re hoping you’ll bring:

• Proven experience in an account management or customer success role, with a track record of building strong, lasting relationships.
• Experience working in a Tech/SaaS environment is desirable.
• Confident and adaptable communicator, able to engage effectively with a wide range of stakeholders across different levels and sectors.
• Strong organisational skills, with the ability to deliver high-quality work against defined objectives, timelines, and competing priorities.
• Self-motivated, proactive, and enthusiastic, someone who takes ownership, drives progress, and thrives in a fast-paced environment.
• Creative thinker with the ability to spot opportunities, generate new ideas, and approach problems with curiosity and initiative.
• Excellent written and verbal communication skills, with a keen eye for detail and a commitment to clarity and accuracy.
• A positive, collaborative attitude and a strong sense of team spirit, with a commitment to both individual and shared success.

What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities
• Annual personal and professional development budget
• Buying and selling holiday scheme
• Additional holiday for length of service
• Onsite trained mental health and well-being champions
• Monthly lunch club (on us)
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
• Enhanced maternity, paternity and adoption benefits
• Electric car scheme
• Cycle to Work Scheme
• Eye examination scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of Apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:

• Enhanced pension payments
• Retail vouchers
• Private medical insurance
• Dental plan

If you're selected, we'll guide you through the following checks as part of our offer process:

1. DBS Check: Verification of criminal records.
2. Right to Work: Confirmation of legal work eligibility.
3. References: Automated verification based on HMRC records.

We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.

At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.

www.beyondco.com