Account Manager

Biffa; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company is seeking an experienced Account Manager to enhance customer retention and profitability. In this role, you will manage major accounts, analyze profitability trends, and work closely with various teams to ensure customer satisfaction. Ideal candidates will have strong analytical skills, excellent interpersonal abilities, and a proven track record in account management. The position requires flexibility to travel across the East of England.

Benefits

Competitive salary

Excellent benefits

Opportunities for career growth

Qualifications

• Proven track record in managing customer accounts.
• Excellent interpersonal and presentation skills.
• Ability to travel frequently.

Responsibilities

• Develop and grow a portfolio of major accounts.
• Improve profitability and ensure contract compliance.
• Conduct site audits and manage customer complaints.
• Work closely with Customer Services and Operations.

Skills

Customer relationship management

Analytical thinking

Presentation skills

Problem-solving

Negotiation

Job description

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Location –Covering East of England / National Travel

Competitive salary and excellent benefits

A quick look at the role.
The Account Manager is measured on customer retention/churn and growth/profitability. The Account Manager improves profitability for the Business through thorough reviews of low net earnings accounts in order to maximise margin.

Your core responsibilities

• Developing and growing a portfolio of major accounts in terms of revenue generation, improved net earnings and profit growth in line with business targets.
• Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
• Ensuring that all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
• Be the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
• Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
• Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
• Gaining and maintaining a detailed knowledge of Biffa’s capabilities, operating procedures and how this fits within the market and customer base to retain and develop business.
• Carrying out site audits for Major and SME accounts.
• Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
• Effectively manage and control ART Log levels that fall within your responsibility in a timely manner in line with business expectations.
• Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area.
• You will have a proven track record for effectively managing customer accounts.
• You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
• You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.
• Ability to travel.
• Analytical and able to quickly assess issues and recommend and/or implement solutions
• Solid pragmatic approach to delivering to tight deadlines and targets
• Ability to plan, organise and prioritise

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.