Account Manager

Churchill Services; Metropolitan Borough of Solihull; On-site; GBP 37,000 - 40,000; Full time

Job summary

A reputable services company is seeking a Cleaning Account Manager in Solihull. You will oversee a key housing association contract, leading a team of cleaning operatives to maintain high standards. The role involves client relationship management, team support, and adherence to Health & Safety procedures. The ideal candidate has strong leadership skills and a management qualification, with a salary of £37,000 - £40,000 per annum plus benefits.

Benefits

Employee Ownership

24/7 GP access

Paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Responsibilities

• Maintain strong client relationships with high satisfaction levels.
• Manage recruiting and coaching of local service teams.
• Ensure Health & Safety procedures are followed.

Skills

Excellent interpersonal communication

Leadership and motivational skills

Financial forecasting

Health and Safety systems knowledge

Commercial awareness

IT literacy

Education

Management Qualification

Job description

Overview

Full-Time | Temporary Contract (Until January 2026). £37,000 - £40,000 per annum + Company Car. Location: Solihull, West Midlands.

We're looking for a dynamic and experienced Cleaning Account Manager to join our growing Chequers division, overseeing a key housing association contract across multiple residential and communal sites.

In this pivotal role, you'll lead and support a team of cleaning operatives, ensuring all locations are consistently maintained to the highest standards. You'll be the driving force behind daily operations—motivating your team, managing performance, and delivering exceptional service across the board.

As a Cleaning Contract Manager, you will be responsible for:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Being responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

As a Cleaning Contract Manager, you will have the following expertise and attributes:

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, and innovative

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Please note: Security clearance (DBS) is required for this role

Qualifications

• Management Qualification