Account Manager

Oliver; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

OLIVER, part of the Brandtech Group, is seeking an Account Manager to work with client stakeholders and on-site team in Manchester to deliver creative and production work, with a focus on video content production and packaging design.

You will report to the Account Director and be the key day-to-day contact for the client. The on-site team collaborates with Oliver’s global capability to bring planning, creative and production expertise when required.

Qualifications

• 3+ years agency account management experience (preferably FMCG/CPG/Home & Personal Care).
• Hands-on experience managing creative production workflows, especially video production and packaging artwork/print production.
• Excellent written and verbal communication; able to translate complex material into compelling narratives for different stakeholders.
• Ability to build and maintain client relationships and manage feedback loops.
• Experience with budgets, forecasting, and purchase orders (POs).

Responsibilities

• Be the primary day-to-day point of contact for the client on assigned projects.
• Lead client status calls, production calls and workshops; set agendas and capture actions.
• Oversee the production lifecycle for marketing assets, especially video and packaging artwork.
• Coordinate with internal designers, producers, artworkers and external suppliers to meet objectives.
• Manage project forecasting, monthly budgets and financial reporting for assigned projects.

Skills

Agency account management

Client relationship management

Budget management

Cross-functional collaboration

Communication

Tools

Production workflows tools

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‐making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Manchester, United Kingdom

About the role:

As Account Manager you will work closely with the client's stakeholders and Oliver’s on‑site team to deliver creative and production work – with a particular focus on video content production and packaging design/artwork – ensuring work is delivered on time, on brief and on budget.

You will report to the Account Director and be a key day‑to‑day contact for the client. The account team is a cross‑functional, collaborative unit comprising account leads, producers, project managers, designers and art workers. This on‑site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required.

This role requires presence at the client's Manchester offices a minimum of 3 days per week. Two days per week are flexible for remote working.

What you will be doing:

• Client management & service
  
  
  
  • Be the primary day‑to‑day point of contact for the client on assigned projects.
  
  
  • Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines.
  
  
  • Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions.
  
  
  • Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
  
  
  
  


• Project delivery & creative production
  
  
  
  • Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams.
  
  
  • Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place.
  
  
  • Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives.
  
  
  • Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
  
  
  
  


• Financial & commercial responsibility
  
  
  
  • Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning.
  
  
  • Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking.
  
  
  • Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth.
  
  
  
  


• Planning, reporting & strategy
  
  
  
  • Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.
  
  
  • Produce regular reports and MI, and support QBR preparation and delivery.
  
  
  • Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship.
  
  
  
  

What you need to be great in this role:

• Strong executional rigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects.


• Proactive problem solver who anticipates challenges and drives resolution.


• A confident communicator and presenter who can translate complex or technical material into compelling narratives for different stakeholders.


• A relationship builder who earns trust through consistently delivering high‑quality work and clear, timely communication.


• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care).


• Hands‑on experience managing creative production workflows, especially video production and packaging artwork / print production.


• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing and risk management.


• Comfortable with budget management, cost approvals and POs; able to monitor and report on financials.


• Strong written and verbal communication, with experience creating client‑facing documentation and presentations.


• Experience working with cross‑functional teams — creative, design, production, strategy — and managing client feedback loops.


• Experience across digital, print, motion graphics, web or UX/UI is a plus.


• Prior exposure to on‑site agency models or embedded agency working.


• Familiarity with asset management workflows and production software/tools.

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results‑focused to exceed expectations

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI‑supported screening or decision‑making.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.