Account Manager

Sunbelt Rentals Limited; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading equipment rental provider is seeking a Film and TV Account Manager in Manchester. The role involves managing customer accounts and relationships from inquiry to invoice, while providing exceptional service in a fast-paced environment. Ideal candidates should have knowledge of the film and TV industry and excellent communication skills. The company offers a flexible rewards package and a commitment to employee wellbeing.

Benefits

Generous holiday allowance

Life assurance

Flexible rewards package

Employee recognition awards

Great company pension scheme

Qualifications

• Ability to manage accounts from enquiry to invoice handling.
• Experience in building and maintaining strong customer relationships.
• Willingness to support marketing efforts and align with brand values.

Responsibilities

• Manage rental requirements and fulfilments accurately.
• Prepare quotations and manage workflow documents.
• Engage with production crews to identify new opportunities.
• Ensure all customer expectations are met consistently.
• Report on current bookings to management.

Skills

Knowledge of Film and TV industry

Excellent communication and influencing skills

Customer-centric approach

Data assessment and trend identification

Organizational and planning skills

Flexibility and resilience

Tools

MS Office

RT Pro rental software

Job description

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our team for you. Due to team expanding team we are currently seeking a passionate and detailed orientated Film and TV account manager to join our rental team.

In the role you will be tasked with managing and establishing strong relationships with production teams and production crews. It will be required that you develop a unique understanding of the customer's needs and interpret them correctly throughout the life of the project, handling the account from first enquiry to invoice.

Core Responsibilities

• Using our rental software RT Pro, you will book, manage and fulfil hire requirements ensuring information to the warehouse team is accurate and timely,
• Preparing quotations, purchase orders, other documents to manage your workflow and workload.
• Forging and establishing relationships with production and crew to establish new opportunities.
• Maintain an awareness of all current bookings and work with other members of the rental team to ensure all customers' needs and expectations are managed to a high standard.
• Provide information of your current live hires to the Sales Director and to ensure the status of your work and that it is financially accurate.
• Provide support to the marketing team in supporting the brand.

To succeed in this role you will bring the following skill-set and behaviours:

• Knowledge of Film and TV industry
• The motivation, ambition and resilience to 'Make things Happen' in a fast-paced environment - to ensure our plans are created and delivered in line with stakeholder expectations
• A flexible and "can do" attitude.
• Ability to assess data and identify trends and potential relationship or customer development opportunities
• A customer-centric approach with experience of delivering an exceptional customer experience
• A natural relationship builder with a collaborative style. You'll be able to engage with new prospects easily
• Excellent communication and influencing skills
• Well organised with good planning skills
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Monday to Friday 0830 to 1730 with 1 Saturday morning per month 0800-1200 on a rota basis as and when workload dictates in busy periods What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.