Account Manager

Ogilvy Health UK; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Ogilvy Health UK is seeking a proactive Account Manager to join their Medical Education team. This role involves managing key client partnerships, leading diverse medical education projects, and ensuring high-quality delivery. A strong emphasis on client management and project leadership skills is essential, along with a passion for healthcare. The position offers a hybrid work environment and competitive benefits.

Benefits

Private Medical Cover

25 days annual leave plus a birthday day off

Paid volunteering day

Coaching for personal development

Generous pension scheme

Employee Assistance Programme

Season ticket loans and cycle-to-work scheme

Qualifications

• Previous experience in a client services role within a medical education / medcomms agency.
• Strong financial acumen (budgeting, SOWs) and understanding of pharma regulations.
• Exceptional communication, presentation, and interpersonal skills.

Responsibilities

• Manage a substantial and strategically vital account focused on chronic conditions.
• Oversee medical education projects from initiation to completion.
• Build strong client relationships and identify opportunities for growth.

Skills

Client Management

Project Leadership

Financial Acumen

Communication Skills

Education

Experience in medical education / medcomms

Job description

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.

Ogilvy Health UK is made up of healthcare communication specialists across the disciplines of medical education and communications; brain sciences; brand promotion; digital and social; strategic planning; public relations; and creative/design. We believe we are like no other: we blaze new trails; we encourage a culture of creativity and innovation; we challenge, and we change; and we recognise and reward our team.

In Medical Education, our approach is founded on expertise that combines biomedical science, learning theory and behaviour change to create impactful medical and professional education.

We’re ‘Scientifically Grounded, Creatively Driven’.

About the Role

We're seeking a proactive and talented Account Manager to join our dynamic Medical Education team. This is an exceptional opportunity to become an integral part of a key client partnership, contributing directly to significant healthcare initiatives.

As an Account Manager, you will play a pivotal role in the strategic development and flawless execution of diverse Medical Education projects for one of our biggest clients. This is a highly visible position where you will:

• Lead a High-Priority Account:Manage a substantial and strategically vital account focused on chronic conditions, ensuring seamless delivery across all MedEd workstreams.
• Collaborate Across Integrated Communications:While your primary focus will be on Medical Education, you'll be part of an account that spans both MedEd and broader Brand & Medical Communications, offering valuable exposure to a 360-degree approach in healthcare.
• Impact Patient Care: Contribute to meaningful projects that advance understanding and treatment in critical therapy areas like dermatology and auto immune diseases
• Foster Client Partnerships:Build and nurture strong relationships with key client stakeholders, becoming a trusted advisor and ensuring their objectives are met with excellence.

This role is perfect for an Account Manager eager to deepen their expertise in Medical Education, take on significant responsibility, and work on an account that is central to our agency's success. You'll be part of a dedicated team focused on delivering outstanding results for a client who relies on our strategic insight and execution.

There are several ongoing initiatives within Ogilvy Health outside of client work that you can choose to get involved in including our culture and social team andour various fantastic DEI groups, created to champion diversity in the industry, our agency and our work.

You will discover that we are a very friendly, non-hierarchical, eclectic team, bound together by a desire to do the best work of our lives.

We offer a hybrid work environment that balances collaboration with independent work. Join us in the office every Tuesday and Wednesday for team meetings, agency updates, brainstorming, and client interactions. We also dedicate the second Friday of each month to in-person collaboration and team building.

What You’ll Do

You are the linchpin that connects our client's needs with the agency's capabilities, ensuring the successful delivery of impactful medical education programs.

• Client Management: Build strong client relationships, understand their objectives, and proactively identify opportunities for growth
• Project Leadership: Oversee medical education projects from initiation to completion, ensuring on-time, on-budget delivery of high-quality programs.
• Team Management: Lead and support project teams (medical writers, designers, etc.) to achieve project goals.
• Financial Oversight: Develop and manage project budgets, track expenses, and identify opportunities to improve profitability.
• Content Quality: Ensure the scientific accuracy and regulatory compliance of all educational materials.
• Business Growth: Support business development efforts by identifying opportunities to expand client relationships and participating in proposals and presentations.

What You’ll Need

• Previous experience in a client services role within a medical education / medcomms agency, with well honed project and client management skills.
• Strong financial acumen (budgeting, SOWs) and understanding of pharma regulations.
• Ability to develop strategic plans, solve problems, and identify new business opportunities.
• Exceptional communication, presentation, and interpersonal skills for client and team collaboration.
• A proactive, results-oriented approach with a strong commitment to client satisfaction.
• Understanding of integrated communications, with a keen interest in how MedEd fits into the broader picture.
• Passionate about healthcare and making a difference.
• Private Medical Cover OR Monthly Leisure Allowance (£45!) OR Dental Cover
• 25 days annual leave, plus a day off for your birthday and a paid volunteering day
• Access to our excellent Employee Assistance Programme (EAP) provided by Lifeworks
• Access to a range of fantastic resources in our L&D Academy
• A dedicated Culture Committee who keep us entertained throughout the year with a range of inclusive sociable events - we like to have fun!
• 1:1 coaching to support your personal and professional development
• A generous pension scheme, with contributions matched up to a total of 17.5% (i.e. you pay in 7%, Ogilvy Health pays in 10.5%)
• Take advantage of season ticket loans, cycle-to-work scheme, property rental assistance, and generous employee discounts.

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

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Voluntary Equal Opportunities Questions (UK)

At Ogilvy we pride ourselves on being an inclusive and equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse range of candidates and create an environment which provides the right conditions for belonging. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, sexual orientation and physical or mental disability etc. (please note this is not an exhaustive list). We are also actively focussed on encouraging greater representation by bringing more under-represented talent into our organisation. This is hugely important to us and Ogilvy has a thriving network of employee communities that exist to help everyone, no matter their background, succeed here.

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