Account Manager

Creative Spark; Manchester; Hybrid; GBP 28,000 - 37,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to enhance its Client Services team. This dynamic role involves managing multiple client projects, ensuring timely delivery, and fostering strong relationships with clients. The ideal candidate will excel in project management, possess excellent communication skills, and demonstrate attention to detail. You will collaborate with a talented team, supporting both small and large clients while identifying opportunities for growth. Join a creative environment that values flexibility and professional development, where your contributions can make a significant impact on client satisfaction and agency success.

Benefits

Yearly bonus based on agency profits

Flexible working between home and office

Pension contribution

Training days

28 days holiday plus bank holidays

Birthday off paid

Monthly team socials

Regular guest talks from experts

Qualifications

• Minimum 2 years experience at AM level, within an agency.
• Solid project management skills with experience in budgeting and scheduling.

Responsibilities

• Manage workload and maintain individual and team goals.
• Communicate with designers and developers to ensure project timelines.

Skills

Project Management

Client Relationship Management

Communication Skills

Attention to Detail

Problem Solving

Education

Experience in Account Management

Job description

Account Manager
Manchester / Hybrid - 3 days in the office
28k - 37k based on experience

We are looking for an experienced and proactive Account Manager to join our Client Services team.

You will be part of our dynamic Client Services team, reporting to our Senior Account Directors and working closely with our Junior Account Manager, Operations, and the wider Spark team.

Skills & Requirements

• Minimum 2 years experience at AM level, within an agency
• Solid project management skills with experience in budgeting, scheduling and building client relationships
• Excellent Communication Skills (face to face, by phone, and by email)
• Building relationships with and becoming the direct contact for small-mid sized clients
• Supporting the Client Services Director/s on the management of large clients and projects
• Be accountable for the project commercials, be able to scope work and deliver your projects on time and on budget
• Communicating with designers, developers and freelancers to make sure they are on schedule and know how much time remains on the project
• Highly collaborative, able to work well with other Client Service team members, strategists, designers, developers and clients
• Able to balance reactive and proactive workloads, identify problems and find appropriate solutions but not afraid to ask for help, or to push back
• Excellent attention to detail

Main duties and responsibilities of the post

• Manage your own workload and maintain individual and team goals
• Be comfortable working with up to 10 clients / projects at any one time
• Able to disseminate the clients needs, and write a clear brief for the studio
• Able to write clear status report for clients (both project and retainer clients)
• Look for upselling opportunities with clients
• Understand clients needs and manage expectations
• Work in line with budgets, and report if we are to exceed budget or scope of work
• Work with Operations on booking and managing resource

Benefits

• Competitive salary (28k - 37k based on experience)
• Yearly bonus based on agency profits
• Flexible working between home and office
• Pension contribution
• Training days
• 28 days holiday plus bank holidays
• Birthday off paid
• Monthly team socials
• Regular guest talks from experts in the creative industry

Apply now.