Account Manager

Infopro Digital Services Limited; Maidstone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading automotive data solutions provider in Maidstone is seeking an experienced Account Manager to drive new business growth. The successful candidate will be responsible for managing inbound sales, conducting market research, and achieving performance targets. You should have a background in sales, excellent communication skills, and the ability to manage customer relationships effectively. The position offers competitive benefits and opportunities for personal growth.

Benefits

Bonus structure based on performance

25 days annual holiday allowance

Life assurance from day 1

Employee Assistance Programme

Cycle to Work and Gym Discounts

Qualifications

• Must have previous sales experience and ability to identify new opportunities.
• Excellent English communication skills required.
• High level of computer literacy with data handling abilities.

Responsibilities

• Manage inbound and renewal customers.
• Identify customers through market research.
• Manage journey from enquiry to conversion.
• Achieve key performance indicators related to sales leads.

Skills

Sales experience

Communication skills (verbal and written)

Cold calling experience

Database management

Mechanical/Automotive background

Planning and organizational skills

Tools

MS Office

CRM software

Job description

Social network you want to login/join with:

Haynes Group Limited are an established Automotive Data Solutions provider. For the last 11 years the business has consistently exceeded budgets, delivering double digit year-on-year growth. In 2020 Haynes Group was acquired by Infopro Digital as part of a larger strategic plan to become a global leader within the automotive data market.

Haynes Group are looking for an ambitious, experienced Account Manager to act as a Pre-Sales Lead Generation Specialist to join our sales team. It is an exciting time to join the organisation as you will be instrumental in driving new business growth and expansion.

What the role involves

• New Business Sales & Retention- You will be responsible for ongoing management of inbound E3 Technical Direct Sales and E3 Technical Direct annual renewal customers.
• Market Research & Lead Generation: You will be identifying customers and contacts through outbound calling, proactive marketing - LinkedIn and social media, email marketing, online research and networking with stakeholders and the people you connect with.
• Trial to Conversion – Manage the journey from website enquiry, through to trail and conversion to a paying customer.
• KPI Achievement & CRM Management: This is a new business development role that will require you to meet and exceed key performance indicators related to generating and progressing qualified sales leads, through to conversion and renewal retention. This will include ensuring that the CRM is up to date with accurate high-quality data.
• Delivering a pure revenue growth model, through the acquisition of new client logo’s and or upselling into existing client accounts.
• Responsibility for proactively managing the successful retention of existing customer contracts / renewals, across the direct account portfolio.
• Reporting and analysis – management of monthly report / dashboard on KPI’s including new customers, upgrades, trials and cancellations.
• Research, track, maintain and update leads
• Make outgoing calls to develop new business
• Contact prospects to qualify leads
• Direct email marketing to key customers and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct customer or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations

Requirements

• You must have previous sales experience and have a proven ability to identify and qualify new business opportunities through outbound calling and online sales activities.
• Mechanical, Vehicle Technician / Automotive background would be advantageous
• Excellent English communication (verbal and written)
• Experience with cold calling
• Experience with research and maintaining databases
• Proficient in MS Office including Word, Excel, and Outlook
• Experience in using CRM
• High level of computer literacy
• Highly numerate individual with the ability to work with data as your core sales product
• First class planning, organisational and administrative skills
• Bonus structure based on your own performance.
• Birthday day off
• 25 days annual holiday allowance (rising to 30 days based on length of service)
• Life assurance (4 x Life Assurance cover from day 1 of employment)
• Employee Assistance Programme
• Cycle to Work, Gym Discounts and more
• Generous Family-friendly policies
• Comprehensive product training and ongoing support from the General Manager and the wider Haynes Group team

Our foundations and values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we:

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 79 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.