Account Manager

AVK-SEG Ltd; Maidenhead; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading company in services is seeking an Account Manager to serve as the primary contact for clients in Maidenhead. This role focuses on managing relationships, driving revenue through upsells, and ensuring customer satisfaction while coordinating with internal teams. The position comes with benefits such as private health insurance and a performance bonus, alongside a hybrid working model.

Benefits

Private Health Insurance

Performance Bonus

25 days annual leave + bank hols

Birthday Off

Pension Plan

Hybrid working / Flexible working

Qualifications

• Proven experience as an Account Manager or similar role.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Build and maintain strong, long-term client relationships.
• Manage and coordinate contract renewals and upsell opportunities.
• Proactively address client issues to maintain satisfaction.

Skills

Interpersonal skills

Analytical mindset

Communication skills

Job description

The Account Manager serves as the primary point of contact between the company and its clients, responsible for managing relationships, ensuring customer satisfaction, and driving revenue growth through contract renewals and product upsells. This role requires a strong customer focus, excellent communication skills, and the ability to coordinate internal resources to deliver value to clients. Please note that this role will involve travel to other AVK offices and client sites.

Key Responsibilities:

• Build and maintain strong, long term client relationships
• Manage and co-ordinate contract renewals for all strategic AVK Service clients.
• Engage key stakeholders to ensure that key deliverables are achievable.
• Act as the trusted advisor and primary liaison between the client and internal teams.
• Understand client goals, industry trends and the business needs to identify growth opportunities.
• Co-ordinate with internal teams to ensure client expectations are met.
• Achieve assigned revenue and retention targets
• Upsell and cross-sell products or services based on the client needs
• Monitor the account health and provide regular updates and performance reports to clients and internal stakeholders.
• Proactively address client issues and concerns to maintain satisfaction.
• Negotiate contracts, pricing and service level agreements (SLAs)

• Proven experience as an Account Manager, Client Services Manager, or similar role.

• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience with analysing performance v budget.
• Analytical mindset with attention to detail.

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.