Account Manager

Churchill Group; Luton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management provider in the UK is seeking an experienced Cleaning Account Manager to oversee a portfolio of cleaning contracts across Luton and Bedfordshire. You will build strong client relationships, lead local teams, and ensure high-quality service delivery. Ideal candidates have leadership experience in cleaning or facilities management, with sound knowledge of Health & Safety. A full UK driving licence is required as travel between sites is necessary.

Qualifications

• Proven leadership and motivational skills.
• Experience in financial forecasting and budgeting.
• Sound knowledge of Health & Safety systems in cleaning.

Responsibilities

• Build and maintain strong client relationships.
• Lead and develop local cleaning teams.
• Oversee quality standards and conduct audits.
• Conduct regular contract reviews with customers.
• Ensure adherence to Health & Safety procedures.
• Identify opportunities for improvement and growth.

Skills

Leadership skills

Financial forecasting

Health & Safety knowledge

Commercial contract management

Flexible approach

Job description

Overview

We're looking for an experienced Cleaning Account Manager to join our thriving Cleaning Division, overseeing a portfolio of education, warehouse and council building sites across Luton and Bedfordshire. With several exciting new contract wins, there's never been a better time to join our growing team. The opportunity to be part of one of the fastest growing specialist FM providers in the UK. As our teams continue to grow, so can you.

Responsibilities

• Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Lead, recruit, and develop local cleaning teams to achieve operational excellence.
• Oversee quality standards and carry out regular audits, reports, and project activities to support the Operations Manager.
• Conduct regular contract and specification review meetings with customers.
• Ensure all Health & Safety procedures and legislation are fully adhered to.
• Identify opportunities for continuous improvement, cost savings, and account growth.

Qualifications

• Proven leadership and motivational skills, with the ability to plan ahead, prioritise, and perform under pressure.
• Experience in financial forecasting, budgeting, and performance analysis.
• Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.
• Previous experience managing commercial cleaning contracts, ideally within the education sector.
• A flexible, proactive approach to meeting diverse client needs.
• A full UK driving licence with the ability to travel between sites as required.