Account Manager

Eurofins USA Clinical Diagnostics; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading forensic testing company in the UK is recruiting an Account Manager to maintain and develop customer relationships while driving sales growth. The ideal candidate should possess excellent communication and presentation skills, along with a proven track record in Key Account Management. The position requires travel and a team-oriented approach, aligned with the company's culture focused on integrity and customer service. Competitive salary and extensive benefits included.

Benefits

Life Assurance (3x salary)

Scottish Widows Pension

25 days annual leave plus bank holidays

Employee Assistance Programme

Health Cash Plan

Enhanced sick, maternity, and paternity pay

Qualifications

• Proven background in Key Account Management within a B2B environment.
• Track record of sales growth and commercial insight.
• Familiarity with scientific products and services.

Responsibilities

• Liaise with customer key stakeholders to understand their requirements.
• Achieve sales targets for the division and company.
• Develop and implement sector sales strategies.
• Grow sales and profitability from existing and new accounts.
• Prepare complex commercial proposals with operational colleagues.

Skills

Key Account Management

Sales Growth

Communication Skills

Presentation Skills

CRM Software

Proficiency in Microsoft Office

Education

Scientific Background or Education

Tools

CRM Software

Microsoft Office

Job description

Company Description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, an international life sciences company providing analytical testing services across various industries to enhance safety and sustainability. Our laboratories work with major companies to ensure product safety, authenticity, and accurate labeling. Eurofins is committed to societal health and safety, environmental protection, and diversity, equity, and inclusion.

Founded over 35 years ago in Nantes, France, Eurofins now employs 61,000 staff across approximately 900 laboratories in 61 countries. We offer over 200,000 analytical methods to assess biological substances and products. In 2022, Eurofins generated EUR 6.7 billion in revenue and has been a top-performing stock in Europe for the past two decades.

Job Description

We are recruiting an Account Manager for our site in Heathrow and/or Midlands. If you are passionate about forensic testing and want to utilize your expertise, this role offers an opportunity to join a successful, market-leading company with over 30 years of experience serving police forces, commercial organizations, and public sector bodies in England and Wales.

This role involves maintaining and developing customer relationships, increasing sales, and supporting service development aligned with customer goals.

Key Responsibilities and Accountabilities

• Liaise with customer key stakeholders to understand and meet their requirements
• Achieve sales targets for the division and company
• Develop and implement sector sales strategies
• Grow sales and profitability from existing and new accounts
• Provide reports and analysis
• Maintain accurate customer records
• Prepare complex commercial proposals with operational colleagues
• Assist with operational delivery as needed

Qualifications

Ideal candidates will have a proven background in Key Account Management within a B2B environment, with a track record of sales growth and commercial insight. Excellent communication, presentation skills, and familiarity with scientific products and services are essential. Proficiency in Microsoft Office and CRM software is required. Experience in workplace drug testing or procurement is desirable but not essential. A scientific background or education is advantageous.

The successful candidate will be motivated, enthusiastic, strategic, and customer-focused, with strong interpersonal skills. Willingness to travel is essential. A team-oriented approach, integrity, and a customer-centric attitude are fundamental to our culture at EFS.

Additional Information

Security clearance is required due to the sensitive nature of the work. Applicants must have five years of continuous UK residency to qualify. Clearance is conducted by a third party, and criminal convictions may affect eligibility. Further details are available at this link. All successful applicants will undergo drug and alcohol testing prior to employment.

We offer a competitive salary and benefits, including:

• Life Assurance (3x salary)
• Scottish Widows Pension
• 25 days annual leave plus bank holidays (up to 30 days)
• Work anniversary awards and recognition schemes
• Employee tech scheme
• Discount vouchers and reward points via our wellness hub
• Perkbox access for discounts
• Learning and development support
• Employee Assistance Programme
• Health Cash Plan
• Enhanced sick, maternity, and paternity pay
• Refer a friend scheme
• Mental health and wellbeing support
• Free on-site parking

Note: For roles at EFS Midlands, applicants must disclose any contact with firearms or ammunition, including clay pigeon shooting or use of cartridge-based tools, due to security precautions. Please include this information in your application.