Account Manager

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

The Role:

We're on the hunt for an Account Manager to join a new integrated team working across two iconic British brands – Pets at Home and Lloyds Banking Group.

Lloyds Banking Group are going through enormous investment and revitalisation across their portfolio of brands and shifting their focus to be considerably more customer first.

Pets at Home are a recent agency win, and the work with them is to deliver a few key strategically important projects every year, as part of a roster of agencies.

You’ll be an integral part of the team leading on the day to day of these accounts. As part of the team, you’ll have the opportunity to work with an excellent strategy team as well as exceptional creatives, to deliver excellence in customer journeys, and campaigns across email, direct mail, social, content and digital.

You are highly organised and accountable, and able to quickly build relationships and collaborate with the rest of the Ogilvy team to create extraordinary work from day 1. You have a passion for best in class thinking and ways of working in the Experience space and bring these to bear with your clients.

Key Responsibilities:

• Building brilliant client relationships fast
  • Quickly earn the trust of your clients, and inspire them through your knowledge and experience
  • Listen carefully, understanding the client’s business and adapting the Agency approach to solidify client relationships with junior and mid-level clients
  • Proactively consider how actions will affect clients; responding quickly to meet client’s needs; resolve problems; avoiding over-commitment
• Making work we’re proud of
  • Have a passion and deep understanding of Experience channels
  • Increasingly be able to see the work we do in its strategic context and how it contributes to larger client business objectives
  • Provide opinions and input into briefs and the work and be keen to contribute – clearly valuing the quality of the work over a pure focus on process
• Delivery
  • Comfortably take responsibility for successful delivery of the projects assigned to you, with support when you need it
  • Identify potential project risks and developing contingency plans
  • Always demonstrate strong attention to detail and a pride in our work
• Commercial Acumen
  • Recognise when to escalate issues which have commercial implications, and how to manage these situations with your Account Director
  • Manage the budget and timings on your projects, and work with your client(s) to manage costs and deliverables
• Be aware of the role you play within the team dynamic, and be an active, positive contributor
• Problem solving & decision making
  • Resolve problems and make decisions on your own projects, consulting with stakeholders as needed.
  • Be restless in researching and understanding other approaches/solutions/perspectives to briefs

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

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