Account Manager

Wates Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading construction and property maintenance firm in London is seeking an experienced Account Manager. The successful candidate will provide operational leadership and technical management for key accounts, demonstrating excellent interpersonal and change management skills. This role involves managing teams across the UK and requires a recognized technical qualification along with strong financial acumen. This position offers various corporate benefits and opportunities for career development.

Benefits

Private Medical

Pension 5% employers’ contribution

Health and Wellness programme

22 days holidays + bank holidays

Industry leading family leave benefits

Qualifications

• Strong experience in National Mobile service delivery managing both hard and soft services.
• Experience running a P&L and ensuring budget is achieved.
• Ability to present effectively on complex topics.

Responsibilities

• Lead and motivate the team by example and deliver excellent service provisions.
• Nurture relationships with key client stakeholders.
• Ensure compliance with statutory, safety, quality, environmental standards.

Skills

Client focused

Interpersonal skills

Problem solving

Change management

Education

Recognized technical qualification

Membership to the Institute of Safety and Health (IOSH)

Job description

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Wates have excellent opportunity for a customer focused Account Manager to provide operational leadership, technical management, added value and development on two of our key Accounts.

ABOUT THE ROLE

We are looking for an Account Manager with experience of working in transferable environment who is client focused, managing a team across a number of locations within the UK. The successful candidate will have strong experience in National Mobile service delivery managing both hard and soft services. Internal and external relationship management will be a key attribute.

With a recognised technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with sound financial / commercial acumen with experience of running a P&L and ensuring budget is achieved.

To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

Some of the other Key Accountabilities as Account Manager include:

• Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive, Projects and Fabric service provisions.
• Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders.
• To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)
• Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.

WHAT WE OFFER

• Travel covered to any of our sites (subject to HMRC advisory rates)
• Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…
• Excellent range of learning and development activity to support your career progression.
• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

The Vacancy

ACCOUNT MANAGER

Wates have excellent opportunity for a customer focused Account Manager to provide operational leadership, technical management, added value and development on two of our key Accounts.

ABOUT THE ROLE

We are looking for an Account Manager with experience of working in transferable environment who is client focused, managing a team across a number of locations within the UK. The successful candidate will have strong experience in National Mobile service delivery managing both hard and soft services. Internal and external relationship management will be a key attribute.

With a recognised technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with sound financial / commercial acumen with experience of running a P&L and ensuring budget is achieved.

To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

Some of the other Key Accountabilities as Account Manager include:

Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive, Projects and Fabric service provisions.

Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders.

To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)

Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.

WHAT WE OFFER

Competitive salary

Travel covered to any of our sites (subject to HMRC advisory rates)

Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…

Excellent range of learning and development activity to support your career progression.

Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards