Account Manager

Wide and Wise; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing SaaS company in the e-commerce analytics space is seeking a seasoned Account Manager. This role involves managing a portfolio of clients, ensuring product adoption, and driving performance through strategic insights. Ideal candidates will have 3+ years of experience in SaaS and strong communication skills.

Qualifications

• 3+ years of experience in SaaS Account Management or related roles.
• Strong understanding of B2B SaaS and e-commerce analytics.
• Fluency in English is a must.

Responsibilities

• Manage and grow a portfolio of mid to large-sized clients.
• Lead strategic onboarding efforts for product adoption.
• Conduct regular business reviews to drive e-commerce performance.

Skills

Customer Success

Project Management

Negotiation

Communication

Presentation

Job description

We are looking for a seasoned Account Manager for our partner, a fast-growing SaaS company in the e-commerce analytics space. This is a unique opportunity to work at the intersection of technology, data, and retail, driving measurable outcomes for top FMCG brands.

What We’re Looking For:

• 3+ years of experience in SaaS Account Management, Customer Success, or e-commerce-related consulting roles.
• Strong understanding of B2B SaaS, especially within e-commerce or digital shelf analytics.
• Proven track record in managing customer relationships from onboarding to renewal and upsell.
• A consultative approach, comfortable engaging senior stakeholders and translating business needs into strategic actions.
• Excellent project management and prioritization abilities in fast-paced environments.
• Strong communication, negotiation, and presentation skills.
• Fluency in English is a must. Additional languages are a plus.

In This Role, You Will:

• Manage and grow a portfolio of mid to large-sized clients.
• Lead strategic onboarding efforts alongside a Technical Account Manager to ensure smooth product adoption.
• Conduct regular business reviews and share insights that drive e-commerce performance.
• Act as a trusted advisor, proactively identifying risks and opportunities to advance client goals.
• Collaborate with cross-functional teams including Product, Ops, and Tech to ensure delivery excellence.
• Drive upsell and renewal efforts to support revenue growth.
• Contribute to internal process improvements to scale customer success efforts.