Account Manager

CBRE; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

CBRE is seeking an Account Manager to oversee facilities management for a large private sector client in North London. The role involves ensuring operational excellence, managing customer relationships, and optimizing service delivery through innovation and best practices. Candidates must demonstrate strong leadership and commercial acumen, alongside relevant facilities management experience.

Qualifications

• Quantifiable experience in a similar role.
• Experience in Facilities Management.
• Desirable experience in a government or manufacturing environment.

Responsibilities

• Day-to-day management of hard and soft services.
• Maintain customer relations and conduct site visits.
• Manage P&L and ensure profit margins are met.
• Lead a team of soft services professionals and engineers.

Skills

Commercial acumen

Communication

Management

Education

NEBOSH or IOSH qualification

Job description

Account Manager

Job ID 212097

Posted 20-Mar-2025

Role type Full-time

Areas of Interest Building Management, Engineering/Maintenance, Property Management

Location(s) London - England - United Kingdom of Great Britain and Northern Ireland

Job Role:Account Manager

Reporting to:Area General Manager

Location:London

Job Purpose:

One of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for a large private sector customer in North London.

As a Facilities Management Account Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and maintained at all times.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

Role Summary:

• Responsible for the day to day running of both the hard and soft services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specifications:

• Interested candidates must possess quantifiable experience within a similar role.
• Facilities Management experience
• Government or manufacturing environment would be desirable
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential