Account Manager

Brightcove; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in the IT industry is seeking an exceptional Account Manager in London to drive revenue growth and enhance customer satisfaction. You will leverage your experience to build relationships with clients, analyze business challenges, and present tailored solutions using the Brightcove platform. This role demands strong communication skills and a proven track record in the field, and offers the opportunity to thrive in a fast-paced, entrepreneurial environment.

Qualifications

• Strong track record for meeting or exceeding revenue goals.
• Ability to present effectively to technical and non-technical audiences.
• Experience developing technical solutions is a plus.

Responsibilities

• Develop in-depth understanding of customer needs and benefits of the Brightcove platform.
• Build relationships to encourage new and repeat business.
• Negotiate contract renewals and upsell/add-on opportunities.

Skills

Communication

Negotiation

Relationship Building

Organization

Multi-tasking

Education

3+ years of Account Manager experience

Tools

APIs

SDKs

Job description

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We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in London and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.

The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires a close partnership with the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.

Job Responsibilities

• Develop an in-depth understanding of the customers’ business, challenges and requirements and explain how the Brightcove platform could benefit them.
• Build relationships with customers to encourage new and repeat business.
• Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, and professional services and externally with customers.
• Manage existing clients including analyzing monthly usage etc.
• Negotiate contract renewals and upsell/add-on opportunities
• Recruit new Partners and conduct promotional activity.

Qualifications/Experience

• 3+ years of Account Manager experience in the IT industry (Cloud, SaaS, PaaS preferred).
• Demonstrated ability to multi-task across a wide range of accounts.
• Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
• An ability to listen to customer needs, assess these needs effectively and address them through new products and services.
• Excellent presentation and communication skills.
• High level of comfort and experience working with all levels of professionals both internally and externally.
• A proven track record delivering on or exceeding goals.
• Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
• Familiarity working with APIs and SDKs is a plus.
• Experience developing technical solutions is a plus.

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Created on 25/06/2025 by TN United Kingdom